4 Replies Latest reply: Oct 27, 2008 10:16 AM by jpierson
JewMastaFlex Level 1 Level 1 (0 points)
Hello,

Whenever I try to install iTunes (8.0.1), I get an error that says:

"There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

I was previously running iTunes just fine until I tried to upgrade. If there is a link somewhere that lets me download the last iTunes 7.x, I would greatly appreciate it.

PC, Windows XP Pro
  • jpierson Level 1 Level 1 (0 points)
    I'm having the same problem. I'm running XP SP3. No problem installing it on my laptop that has SP2.
  • Andrew T. Level 4 Level 4 (3,210 points)
    Hello, Sorry to see you both experiencing the same thing today.


    So from what I am understanding. Is when you both go to install the latest iTunes, The following error appears.


    "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."




    If this is the case. Can you comment on when during the installation this appears?



    Also have you both tried the following


    -Uninstall Apple Software via the Add/Remove Programs in control panel.


    The following are the programs you want to uninstall. You may or may not see all these. But if you do please uninstall in the following order as it does reduce the amount of reboots you will have to perform to the system.


    -Apple Mobile Device Support
    -Apple Software Update
    -Bonjour
    -Windows iPod Updaters
    -Mobile Me Prefs
    -Quicktime
    -iTunes


    *Once this is all removed. Reboot. Then attempt to install iTunes again.


    *If you continue to get the same message. Try the article below.

    http://support.apple.com/kb/HT1926?viewlocale=en_US
  • jpierson Level 1 Level 1 (0 points)
    I was able to uninstall Apple Mobile Devise Support.
    When I went to uninstall Apple Software Update, I got the same error message:
    "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

    Message was edited by: jpierson
  • jpierson Level 1 Level 1 (0 points)
    Got mine fixed, thanks Apple Support. I turns out that Mobile Me and the updater program were both currupt. Was able to repair the updater and then uninstall it. Uninstalled all of the other applications listed. Installed the new itunes and it works perfectly.