Wi-Fi troubleshooting suggestions

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Level 7

21,500 points

Wi-Fi troubleshooting suggestions

Many of you with Wi-Fi problems are new to the Apple Support Forums and may not be aware of several Knowledge Base documents Apple has posted on iPod touch Wi-Fi issues.

I suggest you start your problem solving by reading through the following documents:

iPod touch: Wi-Fi Information and Settings at http://support.apple.com/kb/HT2031

iPod touch (2nd generation): No Wi-Fi indicator on the Home screen and no wireless network connection after resetting at http://support.apple.com/kb/TS2199

Unable to use Wi-Fi with iPhone or iPod touch because there's no Wi-Fi address listed for the device at http://support.apple.com/kb/TS1559

iPod touch and iPhone: Tips when using Wi-Fi at http://support.apple.com/kb/TS1398

933mhz G4 Quicksilver with 10.3.9 - 1.33Ghz G4 12 Al PowerBook with OS 10.4.11., Mac OS X (10.4.11), I DO NOT receive any form of compensation from my recommendation or link.

Posted on Oct 26, 2008 8:42 PM

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Answer 1

F Shippey Author

Level 7

21,500 points

Nov 2, 2008 11:58 AM in response to F Shippey

bump

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Answer 2

[RM]

Level 1

124 points

Nov 2, 2008 6:33 PM in response to F Shippey

But those are not solutions, those are just temporary workarounds, like resetting a device every time it doesn't want to connect to wi-fi is NOT a solution to the problem. Great apple that just works, but you have to turn it on and off a few times first;) At first I didn't see a big problem, but it's getting me pretty frustrated lately.

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Answer 3

F Shippey Author

Level 7

21,500 points

Nov 2, 2008 8:18 PM in response to [RM]

But those are not solutions

... but they may make the difference between getting a wi-fi connection and not getting one.

FWIW, I NEVER have problems on my home router. The only times I have had to resort to the 'off-on' procedure is when I am at a busy, public wi-fi site.

As I have written in other messages, I have found that my touch doesn't have the transmitted power to compete well with several laptop computers at public sites.

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Answer 4

Nov 9, 2008 10:10 AM in response to F Shippey

Very frustrating, when is apple going to release a firmware update to address all wifi issues?? I cannot connect to my home wifi network and I do not want to decrease the encryption setting from wpa2 / wpa to wep...

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Answer 5

Nov 10, 2008 12:45 AM in response to Koolio_OC

I find at work that I need to power down the router daily, and let it start up again. If I do not do this, my connection to the work wireless router keeps dropping every couple of seconds. Restarting the router up each day seems to solve this. May assist some of you out there too.
Connection to home wireless is faultless.

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