7 Replies Latest reply: Jan 17, 2009 1:25 PM by MaryLib
SuperCraig2005 Level 1 (0 points)
OK... so in the grand scheme of things, this really is NOT the end of the world... but it sure is super-annoying!! This is my first every Apple product (took a while to get on the bandwagon) and I was hoping for more stability and ease of use... I've called AppleCare several times and they can't help me figure this out... according to them it's a Windows/Vista issue (which DOES seem likely). I'm running Windows Vista Home Premium on a Dell Dimension E521.

Here's how it goes... I plug my iPod in, which opens up iTunes and it syncs fine. I wait until the top of iTunes says "sync complete" and the face of the iPod simply says "Connected". Then I click on the "eject" button next to the iPod listing in iTunes. It pauses for a moment, then I look down and the iPod suddenly has those syncing, circular arrows, moving again and it says "Synchronizing- do not disconnect". And then a few moments later, iTunes gives me a pop-up that says " XXXX ipod cannot be ejected because it contains files that are in use by another application"

So obviously, something else is connecting to the iPod and preventing me from ejecting it using iTunes, but I have not been able to figure out what it is!

Since it's something on my machine, I have tried the following:
- shut down AntiVirus (TrendMicro Internet Security 2008)
- turned off Windows Firewall
- went through all the programs running in the task bar and turned them off
- opened up Task Manager and turned EVERYTHING else I could see off

None of the above have made any difference. The workaround that Apple gave me was to go into Computer and then right click on the listed drive and select "Safely Remove" which usually works (the times it doesn't work, it gives a similar message saying the device was being used by another application and can't be removed, try again later). But 90% of the time it works.

I use that or the Eject option when I right click on that drive (not sure the difference, they seem to do the same thing). The workaround works, but I'd sure LOVE to get iTunes to be able to eject my iPod!!

Here's what I've done regarding this iPod and iTunes:
- reset the iPod
- restored the iPod
- uninstalled and re-installed iTunes
- selected and unselected the various things I'm syncing (currently: Music, TV Shows, Podcasts, Photos) to see if it was one of them causing the issue

NONE of the above has made any difference (and I've done each about 2-3 times, ZERO exaggeration).

I've called into AppleCare about half a dozen times now, hoping to get that one brilliant tech that knows more than the others... but no luck yet... so I thought I'd try this forum to see if one of the brilliant posters here can help me sort this out.

PLEASE- ANY help you can provide (or even just point me in the "right" direction of how to determine this) would be GREATLY appreciated!!

Thanks so much in advance,
SC

Dell Dimension, Windows Vista
  • redcloud Level 1 (0 points)
    I have the same problem but its on my imac. also i can't drag books from itunes to my ipod anymore!
  • BigBarney Level 1 (0 points)
    Same thing happened to me. I found this easy answer on another site:
    Open up “My Computer” (for Vista users, that’s “Computer”) and look for your iPod in the list of drives and removable storage. Right-click on it and click “Eject!” And there you go. Ejected iPod. Don’t believe me? Just go back to iTunes and see that you’ve been ejected.
  • STU9000 Level 1 (5 points)
    I just experienced this problem for the first time, same warning. Not sure what you mean about opening up "My Computer" though.

    Oh, and I've always had the intermittent problem with drag files from iTunes into my iPod.
  • Jagat Level 1 (0 points)
    Hey guys i also have the same problem and when i tried to eject it by clicking on the ipod drive in My Computer then a message saying " Application Genetic Volume is currently running " and the ipod doent get disconnected. I tried to search for any such applicatio running but couldnt find any . Apple people over here arent helping . Please anybody help me.............
  • CarolinaJay65 Level 1 (0 points)
    I am using windows Vista and having this problem also (not exactly, but iTunes gives pop-up that "files are in use"). Acting a suggestion from another answer in this thread, I clicked on Computer and selected eject...windows did warn me that the device was in use, but also gave me a CONTINUE button, which I clicked and it was ejected...had to go back to iTunes and eject the iPod there also, but it did eject
  • MaryLib Level 1 (0 points)
    I should have read your message before I posted my own. I'm having the same problem,except that I can't restore mine. It is quite maddening. I'll keep watching your responses too and if you want to check mine, the name is Mary Lib and I posted on 1/17. Good luck
  • MaryLib Level 1 (0 points)
    thanks, it works. so it doesn't work like the book says, as long as I can make it work I can live with it.