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Exclamation mark beside songs in iTunes library

8852 Views 15 Replies Latest reply: Nov 1, 2008 6:51 AM by TD109 RSS
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TD109 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 28, 2008 5:07 PM
I have a big problem with my iTunes library. It seems that several songs have
developed an exclamation mark beside them and therefore cannot be "found" when
trying to play them. The library is contained on an external hard drive and the
songs are there but can't play them on my songlist. I have one playlist that
has the exclamation marks beside every song and therefore the complete playlist
is useless. Can anyone help me with this problem? Is it a setting that has been changed or something more serious?
Dell Inspiron 6400, Windows XP, Main router Linksys G
  • Attitude Calculating status...
    Currently Being Moderated
    Oct 28, 2008 8:19 PM (in response to TD109)
    Check Preferences > Advanced. Check the music folder location, and ensure the tickboxes "Keep iTunes Music Folder organised" and "Copy files to iTunes Music Folder..." are ticked.
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Oct 29, 2008 6:13 AM (in response to TD109)
    When you pugged in the new nano, did Windows change the exHD letter on you?


    That would cause all the "! original could not be found" problems. iTunes expects the music files to be on drive E: and now they are listed under drive F:....because windows gave drive letter E: to the nano.
    That's just for example, of course I don't know what your actual drive letters are.



    You need to eject the nano, go into Windows and set the drive letter back on your exhD to whatever it was before, then restart iTunes. Make sure it can see all the music and tehn plug your nano back in.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Oct 29, 2008 6:51 AM (in response to TD109)
    You can find out what itunes thinks it should be by opening the itunes libary.xml using WordPad.
    (If your library is very large, it might crash notepad)


    It should be about the 10th line down, after <key>Music Folder</key>


    The XP path is
    \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music Library.xml
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • jeska20 Calculating status...
    Currently Being Moderated
    Oct 30, 2008 11:09 AM (in response to TD109)
    I have the same problem. I have songs that were once playing on my library, and now have the exclamation point. When I click 'locate,' I am able to locate the files; they are in a different location than what is on the preferences-> advanced-> ITunes music folder location. However, I changed this to the folder in which they are actually located, and I still get the Exclamation. I can manually locate each song individually, but is there a quicker way to do this?
    Windows Vista
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Oct 30, 2008 12:56 PM (in response to TD109)
    +What does all this tell you?+


    Ugh, it looks like iTunes couldn't find the exHD so it reverted back to the default C: drive location
    C:/Documents and Settings/Barbara/My Documents/My Music/iTunes/iTunes Music/


    Are there any other recent library files anywhere on your P (C: or F: drive)?
    Search on *itunes library.itl*
    If so, you can press *& hold* the shift key while starting itunes and see if those ones have all your music without the ! marks.



    You can easily rebuild a blank library by dragging all the music back over into the iTunes window from Win Explorer, but you'll loose all your ratings, placounts, and playlists....
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • michant2 Calculating status...
    Currently Being Moderated
    Oct 30, 2008 6:59 PM (in response to TD109)
    Sounds like you need to change where itunes is looking for your music. In iTunes, click Edit>Preferences and then click the Advance tab. Make sure the iTunes music folder location has the directory for your external hard drive. If not, click the change button and browse to the external hard drive. Sometimes, when windows updates, it changes iTunes back to the default C:/documents and settings/anthony/mydocuments/music etc. and I have to go into iTunes and change it back to Y:/music which is my external hard drive.

    Got to My Computer and note what drive letter is assigned to your external hard drive and make sure you point iTunes to the appropriate folder.
    macbook, Mac OS X (10.4.8), Windows Power User
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Oct 30, 2008 8:01 PM (in response to TD109)
    What do you suggest as my last resort?

    You have two options:
    1) You can click on each song with the ! and browse to your exHD and show itunes where it is. This will of course be very tedious and take a long time.



    2) You can rebuild your library. Press and hold the start key while starting itunes. Choose the ption to create a new library. Name it something easy like "New itunes". Then go to your exHD and drag the top-level music folder over into the itunes library window.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • racecars4me24 Calculating status...
    Currently Being Moderated
    Oct 31, 2008 7:25 AM (in response to TD109)
    You have to make sure the external hard drive is plugged in securely before opening itunes!!
    Dell Laptop, Windows XP, Love my Green Nano!
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