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User profile for user: THEKNITSTER
THEKNITSTER Author
User level: Level 1
30 points

"The application Safari quit unexpectedly."

I'm writing this from my Mac with OS 10.5.5. The problem is on my husband's ibook G4 with OS 10.4.11. When he double-clicks on Safari, it starts to open, but then we get the error message: "The application Safari quit unexpectedly. Mac OS X and other applications are not affected." Our only choices then are: Close.Report...Reopen.

Well, I figured I was an old Mac hand, so I could solve this. My plan was to simply go online to the Apple site with my computer and download the latest version of Safari (for his OS.) Fine. No problem. I then used a FireWire cable to connect the two computers in Target Disk mode, and moved the dmg Safari file over to his computer.

I then followed these instructions for reinstalling Safari on his computer:

copy your bookmarks (Users/username/Library/Safari/Bookmarks.plist to a safe location then trash Safari and reinstall.
Remove the app, the Library folder (Users/username/Library/Safari/), the Caches folder (Users/username/Library/Caches/Safari/), and your Preferences file (Users/username/Library/Preferences/com.apple.Safari.plist).
Do that for every user on the computer, then empty your trash.

That done, I opened the new Safari disk image and reinstalled Safari on his G4. I restarted it. Safari started to open, but ZAP!--I got the same error message again.

So, now, not only can he STILL not open Safari, but I'm demoralized! What do I do now?

Thanks in advance

macbook, Mac OS X (10.5.5)

Posted on Nov 1, 2008 9:06 PM

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User profile for user: Barry Hemphill
Barry Hemphill
User level: Level 8
40,456 points

Posted on Nov 1, 2008 9:38 PM

Hello knitster:

Ignore the sarcasm from the previous poster, most of us are not arrogant.

Try trashing the preference file on his computer and restarting (com.apple.safari.plist).

Barry
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13 replies
User profile for user: Michael Conniff
Michael Conniff
User level: Level 7
33,143 points

Nov 2, 2008 4:32 AM in response to THEKNITSTER

Hi

You need to look in your log files to find out why Safari is quitting.

Open the Console application on your husband's machine, and make sure system.log is visible (if necessary, open it from the File menu).

The try opening Safari again, and see what messages appear in system.log. It sounds as if it may be complaining about not finding a library or something. Copy and paste whatever you get here.

You may see a message saying "Crash report written to <path to Safari.crash.log>". Click on the "Logs" icon at the top left in the tool bar. Then, depending on the <path…> in your message, look under either ~/Library/Logs or /Library/Logs by clicking the disclosure triangle, then click the disclosure triangle for "CrashReporter".

Find the Safari.crash.log and select it. It will open at the end of the log. Look back for the last line of asterisks in the log, then post everything after that to the end of the log.
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User profile for user: THEKNITSTER
THEKNITSTER Author
User level: Level 1
30 points

Nov 2, 2008 7:16 AM in response to Michael Conniff

Hi, thanks to the people who responded positively. That's one of the great things about the Apple community. BTW, my husband CAN get online using IE, but it's a poor substitute. Websites do not appear the same as they do on my newer Apple. Nevertheless, I mention it because it seems to further point to Safari as the culprit, not something in the computer itself. (?)

Here is the log:

Host Name: ???
Date/Time: 2008-11-02 06:48:13.479 -0800
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [57]

Version: 3.1.2 (4525.22)
Build Version: 6
Project Name: WebBrowser
Source Version: 45252200

PID: 211
Thread: 3

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x92c120d0


Thread 0:
0 libSystem.B.dylib 0x9000b348 mach msgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.HIToolbox 0x932b0b20 RunCurrentEventLoopInMode + 264
5 com.apple.HIToolbox 0x932b01b4 ReceiveNextEventCommon + 380
6 com.apple.HIToolbox 0x932b0020 BlockUntilNextEventMatchingListInMode + 96
7 com.apple.AppKit 0x93795734 _DPSNextEvent + 384
8 com.apple.AppKit 0x937953f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
9 com.apple.Safari 0x000082f0 0x1000 + 29424
10 com.apple.AppKit 0x9379193c -[NSApplication run] + 472
11 com.apple.AppKit 0x93882458 NSApplicationMain + 452
12 com.apple.Safari 0x000b7e0c 0x1000 + 749068
13 com.apple.Safari 0x000b7b10 0x1000 + 748304

Thread 1:
0 libSystem.B.dylib 0x9002c3c8 semaphore wait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthread condwait + 480
2 com.apple.WebCore 0x95a35680 WebCore::IconDatabase::syncThreadMainLoop() + 320
3 com.apple.WebCore 0x959f1e48 WebCore::IconDatabase::iconDatabaseSyncThread() + 424
4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 2:
0 libSystem.B.dylib 0x9000b348 mach msgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c1f7bc +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92bf7118 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 3 Crashed:
0 com.apple.Foundation 0x92c120d0 _NSRaiseError + 264
1 com.apple.Foundation 0x92c11e0c +[NSException raise:format:] + 40
2 com.apple.Foundation 0x92beaed0 -[NSObject(NSForwardInvocation) forward::] + 176
3 libobjc.A.dylib 0x90a460b0 objcmsgForward + 176
4 com.apple.Foundation 0x92c32904 -[NSHTTPCookie initWithProperties:] + 240
5 com.apple.Foundation 0x92c327f8 +[NSHTTPCookie cookieWithProperties:] + 60
6 com.apple.Foundation 0x92c3d840 makeCookie + 288
7 com.apple.Foundation 0x92c3d6e0 -[NSArray(NSURLExtras) webmappedArrayWithFunction:context:] + 124
8 com.apple.Foundation 0x92c21d2c -[NSHTTPCookieDiskStorage initWithNotificationObject:] + 788
9 com.apple.Foundation 0x92c219e8 -[NSHTTPCookieStorage(NSInternal) _connectToCookieStorage] + 80
10 com.apple.Foundation 0x92c218f0 setUpOnLoadThread + 96
11 com.apple.Foundation 0x92c21480 -[NSHTTPCookieStorage(NSInternal) _internalInit] + 136
12 com.apple.Foundation 0x92c213dc initSharedCookieManager + 56
13 libSystem.B.dylib 0x90008998 pthread_once + 68
14 com.apple.Foundation 0x92c21388 +[NSHTTPCookieStorage sharedHTTPCookieStorage] + 40
15 com.apple.Foundation 0x92c2122c -[NSConnectionHTTPURLProtocol addCookieFieldToHeader] + 100
16 com.apple.Foundation 0x92c20cd4 -[NSConnectionHTTPURLProtocol buildHTTPRequest] + 168
17 com.apple.Foundation 0x92c20bac -[NSConnectionHTTPURLProtocol startOriginLoad] + 48
18 com.apple.Foundation 0x92c20868 -[NSURLConnection(NSURLConnectionInternal) _performOriginLoad] + 328
19 com.apple.Foundation 0x92c1e91c _resourceLoaderPerform + 224
20 com.apple.CoreFoundation 0x907df300 __CFRunLoopDoSources0 + 384
21 com.apple.CoreFoundation 0x907de830 __CFRunLoopRun + 452
22 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
23 com.apple.Foundation 0x92c1e67c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
24 com.apple.Foundation 0x92bf7118 forkThreadForFunction + 108
25 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 4:
0 libSystem.B.dylib 0x9002c3c8 semaphore wait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthread condwait + 480
2 com.apple.Foundation 0x92bfe284 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.Syndication 0x9b05e42c -[AsyncDB _run:] + 192
4 com.apple.Foundation 0x92bf7118 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 3 crashed with PPC Thread State 64:
srr0: 0x0000000092c120d0 srr1: 0x000000000202f030 vrsave: 0x0000000000000000
cr: 0x24028422 xer: 0x0000000000000007 lr: 0x0000000092c120a8 ctr: 0x0000000092bd3e5c
r0: 0x0000000000000000 r1: 0x00000000f0202ef0 r2: 0x00000000a2bd1508 r3: 0x00000000f0202aa0
r4: 0x0000000000000000 r5: 0x0000000092bd3784 r6: 0x00000000f0202b24 r7: 0x00000000000000ff
r8: 0x00000000f0202b10 r9: 0x00000000004ae9d0 r10: 0x0000000090a3f628 r11: 0x0000000024028422
r12: 0x0000000092bd3e5c r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x000000007fffffff r21: 0x0000000000000001 r22: 0x000000000042f810 r23: 0x00000000a2bf3dbc
r24: 0x0000000005a70a60 r25: 0x00000000f0203068 r26: 0x0000000005a70a60 r27: 0x00000000a2beab04
r28: 0x000000000585f5f0 r29: 0x00000000a2bd680c r30: 0x000000000585f3d0 r31: 0x0000000092c11fd8

Binary Images Description:
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0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
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0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
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0x90fe7000 - 0x90ffffff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x9100f000 - 0x91090fff com.apple.SearchKit 1.0.8 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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0x914fb000 - 0x914fbfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x91675000 - 0x91706fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x91841000 - 0x9189ffff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918ce000 - 0x918f2fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x9502a000 - 0x95059fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x95069000 - 0x95086fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x9579f000 - 0x9585dfff com.apple.WebKit 4525.18 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x958cb000 - 0x959b3fff com.apple.JavaScriptCore 4525.18 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x959ef000 - 0x960c1fff com.apple.WebCore 4525.18.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9b05b000 - 0x9b091fff com.apple.Syndication 1.0.7 (55) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9b0ae000 - 0x9b0c0fff com.apple.SyndicationUI 1.0.7 (55) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
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User profile for user: TildeBee
TildeBee
User level: Level 7
31,917 points

Nov 2, 2008 9:18 AM in response to THEKNITSTER

Hi There Knitster!
From your crash report, it looks like you've got a Cookie problem.
It's probably a corrupted one.
If you can get Safari to open, go to the Safari Menu (top left) and select
"Reset Safari."
Make sure "Clear Cookies" is checked.
Then restart Safari.

EDIT: If it crashes immediately,
to the HOME folder (Users.Hisname) Library>Cookies>Cookies p.list.
Take the cookies file to the trash and restart.

Let us know how you're doing OK???

Michael: On her previous crash report it started out with
Host: ???

Maybe that's the problem???

Message was edited by: ~Bee
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User profile for user: Michael Conniff
Michael Conniff
User level: Level 7
33,143 points

Nov 2, 2008 9:44 AM in response to THEKNITSTER

EDIT Well, Bee beat me to it! (see last para). I was just about to post this:

When "Joe in Houston" had a similar problem, he was convinced it was due to a corrupted download, see this topic. Sadly, he never did post his logs, but his solution, which appeared to be to re-install the Combo Update (I'm reading between the lines of his post now) may be the answer for you.

You can find it here: Mac OS X 10.4.11 Combo Update (PPC). If you read this document: About the Mac OS X 10.4.11 Update, you'll see it will give you a new copy of Safari 3, and you may then need to run Software Update.

But before we try this, you initially posted that you had got rid of (nearly) all traces o Safari. But there are a couple of things I'd like you to try.

Firstly, does this happen in a new account? I can't see this option mentioned anywhere.

Secondly, in the original account, move the /Users/username/Library/Cookies/Cookies.plist file to the Desktop, and try Safari again. All the problems you seem to be having point to something amiss with the cookies. If this works, DO NOT throw away that file. We'll need to think if any of it needs recovering.


BTW, did you empty the Trash after throwing away the Cookies.plist?

Message was edited by: Michael Conniff
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"The application Safari quit unexpectedly."

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