Extreme problem with my internet provider

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Extreme problem with my internet provider

I have a airport extreme ( a square one 802.n) and have it plugged into my modum. My IP is a cable company named wowway or wideopenwest. After 8+ hours with apple support and 3+ hours with wowway and 2 visits to the apple store I am still having problems. I am problems because my ip doesn't know enough, and I dont know how to explain to wowway what the apple people want me to tell them. My internet drops and then I can't get onto the internet. The extreme doesn't recognize the ip address the cable company is trying to send out. I am so frustrated can anyone help?

macbook, Mac OS X (10.4.11)

Posted on Nov 3, 2008 10:07 AM

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Answer 1

Duane

Level 10

124,293 points

Nov 3, 2008 10:44 AM in response to tpask1

tpask, Welcome to the discussion area!

Always make sure that you reset the cable modem whenever you switch the Ethernet connection from your computer to the AirPort Extreme base station (AEBS). Most cable modems will only talk to one device. Powering off the cable modem will cause it to forget the device it was talking to. When the cable modem is powered on it will detect the new device and start talking to it.

Some cable modems have a button on the back for this reset.

Some cable modems have a small internal battery which must be removed to cause this reset.

Sometimes the cable modems must be turned off overnight to allow equipment back at the ISP's office time to reset.

Another possibility is that your ISP (wowway) is tracking MAC addresses and you must give them the WAN MAC address of the AEBS.

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Answer 2

tpask1 Author

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Nov 3, 2008 11:06 AM in response to Duane

Duane, thanks I have reset the modem but not everytime I go back and forth. I will try this and even try the overnight reset.

HOWEVER< I was talking to wowway yesterday and I wanted to give them my mac address and the person told me he doesn't need that. I told him that is what apple care told me and he said he could not assign it a mac address. Did I tell him the right thing?

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Answer 3

Duane

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124,293 points

Nov 3, 2008 11:14 AM in response to tpask1

If he said that they don't use it then they don't use it.

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Answer 4

tpask1 Author

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Nov 3, 2008 1:52 PM in response to Duane

When I called wowway back they do not have my AX id as an ip address assigned from them, how can that be? (Wowway guy couldn't answer that so I am turning to you guys for help

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Answer 5

tpask1 Author

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Nov 3, 2008 3:20 PM in response to tpask1

Ok another question. My ip (wowway) has my ethernet id assigned to me. But does not have my airport id. What is the difference?

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Answer 6

Duane

Level 10

124,293 points

Nov 3, 2008 8:16 PM in response to tpask1

The AX has 2 MAC addresses. One is assigned to the Ethernet interface and the other is assigned to the wireless interface. The wireless interface MAC address is invisible to your ISP. The wireless interface MAC address is only visible to the AX's wireless clients.

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Answer 7

tpask1 Author

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Nov 5, 2008 8:07 AM in response to tpask1

I am still having problems getting on the internet some pages load find some do not respond to the server.

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Answer 8

tpask1 Author

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Nov 5, 2008 8:14 AM in response to tpask1

to update, I have my AE set up DHCP, WOWWAY is providing me a IP address. Can get on sometimes and sometimes it does not respond. Can someone help. WOWWAY says its a router problem, but have taken my AE and macbook to Apple store and it works like a charm.

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Answer 9

tpask1 Author

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Nov 5, 2008 6:06 PM in response to tpask1

Ok here is what is going on now. Working wirelessly. Everything is fine, EXCEPT, some web pages will load immediately, so will take a while. BUT, www.youtube.com will not load. Any help here would be great.

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Answer 10

Dave Post

Level 2

276 points

Nov 8, 2008 9:47 AM in response to tpask1

Working wirelessly. Everything is fine, EXCEPT, some web pages will load immediately, so will take a while.

Do you have the same problem if you connect your Macbook directly (via Ethernet) to the cable modem? If so, the AX isn't your problem and you may need to post on the Mac OS X Technologies > Networking and the Web forum.

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Answer 11

tpask1 Author

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Nov 10, 2008 5:45 AM in response to Dave Post

I do not have the same problem when going directly from modem to Macbook. Will close this post out and post on your suggestion. Still think its a DNS problem

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Answer 12

tpask1 Author

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Nov 10, 2008 5:46 AM in response to tpask1

I am going to another forum as suggested from someone

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Answer 13

Dave Post

Level 2

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Nov 11, 2008 12:21 AM in response to tpask1

I do not have the same problem when going directly from modem to Macbook. Will close this post out and post on your suggestion. Still think its a DNS problem

But this finding indicates you do have an AX problem, and it might very well have to do with your DNS settings. There are DNS settings accessible via the AirPort Utility. Perhaps this thread will be of assistance: http://discussions.apple.com/thread.jspa?threadID=1775123&tstart=0

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