GlobeTrotter Connect failure with Mac OS X 10.5.5

I bought an AT & T USBCONNECT Quicksilver Data Card to use with the late 2008 MacBook Pro. The laptop has two partitions, one running Vista, the other Mac OS X 10.5.5 (forget version number, but whatever came with the laptop).The Data card works flawlessly with Vista with the drivers provided both with 3G and EVDO. However, when booted under Macintosh, the GlobalConnect software cannot find the card-get message that "No card found". I know the card works,
and the USB port works because it is fully operational under Vista, but I need it to work with Macintosh.System Profiler sees the card, also. Have uninstalled/reinstalled/restarted multiple times. In the Network prefpane, there are two items listed under GlobeTrotter Connect version 1.3 (Option 3G Ethernet and Option 3G Modem); for both, it states that"Cable unplugged." Does anybody have any idea how to make this card work with 10.5.5 (the software states it's good for 10.5+)? AT&T refuses to support MacOS, period.Option, the company that makes the software probably won't help, as this is not their card, but I requested support anyway.Any help appreciated, otherwise I will have to return the card. BTW, it works great with Vista on the same laptop 🙂

MacBook Pro late 2008, 2.8 GHz, Mac OS X (10.5.5), 30" ACD x 3, 8TB external storage

Posted on Nov 3, 2008 5:43 PM

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2 replies

Nov 5, 2008 6:55 PM in response to Ishan Bhattacharya1

To "answer" my own question, nobody will help to support this AT&T product and its GlobalConnect software for Mac OS X 10.5.5, including AppleCare. AppleCare passes the buck to option.com, the company that manufactures the software, which passes the buck to AT&T (which includes the software with their hardware) and AT&T offers no Mac support for this card. So...I got rid of the AT&T product, am using Verizon's version with Verizon's software, which works flawlessly with both Mac OS 10.5.5 and Vista. Just a word to the wise...

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GlobeTrotter Connect failure with Mac OS X 10.5.5

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