3997 Views 5 Replies Latest reply: Nov 5, 2008 6:31 PM by icebike
Reset it on the computer to something all lower case and simple to type. Then retry on the phone. Getting too cute with passwords becomes a pain when trying to type on phone's keyboard.
Also Double check that the phone and the computer are accessing the same account. That tripped up a friend of mine who had two accounts.
On your computer, open Itunes,
Select Store from the top menu.
Select View My account settings (it should show your email)
You will then see a screen that shows your AppleId (which is your email)
and below that a Password field.
So unless you set them the same (not a good idea) your Apple ID is NOT your
If you forgot your password, click the forgot password button and it will email you your password.
I'm not saying your password ISN'T your email, I'm just saying this isn't normal.