1 2 Previous Next 22 Replies Latest reply: Sep 11, 2005 10:52 PM by Jonathan Maryniuk
Jeff Jones13 Level 1 Level 1 (15 points)
My iPod will not sync with iTunes 5. I've tried uninstalling then installing iTunes 5, updating the iPod software, nothing works. I've tried this several times. I'm also not using the quick switch feature.

I continue to receive this message:

“The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod’s software.”

I've never had a sync problem before. How can I sync my iPod with iTunes 5?
  • 1. RE: iPod won't sync w/ iTunes 5
    Jonathan Maryniuk1 Level 1 Level 1 (0 points)
    I have the EXACT same problem. I have installed the latest iPod software, reinstalled, iTunes 5 - but still, I get the same message.

    I am essentially forced to use iTunes 4.9, since iTunes or the iPod software has problems communicating with the iPod. Can anyone help us?
  • 2. RE: iPod won't sync w/ iTunes 5
    James Bond 007 Level 6 Level 6 (16,975 points)
    Check this: iPod Service Error or Please reinstall iTunes

    If you need to remove iTunes and reinstall, make sure you do so according to the exact instructions here: Removing iTunes for Windows
  • 3. RE: iPod won't sync w/ iTunes 5
    Casey Level 1 Level 1 (105 points)
    I have tried everything.
    I have windows XP, downloaded iTunes 5.0 Thursday night. And now when I put the iPod in the cradle, I get this message: "The software required for communicating with the ipod is not installed correctly. Please reinstall iTunes to install the iPod's software."
    I didn't have this problem before.
    I have removed and reinstalled so many times, both iTunes and iPod Updater. I cleaned out all of my temp files. I have switched USB ports. Nothing. I spent 2 hours with my Dell support trying to resolve this issue.
    My iPod is just sitting in the cradle with the do not disconnect circle - and has been for hours.
    I also went to open the iPod Updater 2005-09-06. A clean, new downloaded version. When this opens, I get a message saying: iPod Service Error."
    I'm stumped! And I stumped the poor guy from Dell that was on the phone with me for 2 hours. We tried everything. How can I go back to yesterday's version? And what do I do with my iPod? It just has the do not disconnect message! what do I do?? I have followed everyone's instructions on the above mentioned "iPod Service Error or Please reinstall iTunes" link. Please please help. I may very well throw this against the wall. Does Apple know what's going on????
  • 4. RE: iPod won't sync w/ iTunes 5
    Zenatrul Level 4 Level 4 (1,715 points)
    Casey I replied to your other post under the iTunes one that B Noir had replied to.
  • 5. RE: iPod won't sync w/ iTunes 5
    David Steffens Level 1 Level 1 (5 points)
    I get the same exact problem with iPod and Windows XP. Tried all the suggested fixes from the Apple support site and nothing worked. Suggest you go to the following link http://docs.info.apple.com/article.html?artnum=93716 and on the right hand side submit a note to apple that "It wasn't helpful.." Hopefully they will investigate and post a new fix shortly.
  • 6. RE: iPod won't sync w/ iTunes 5
    Pete Fuller Level 1 Level 1 (25 points)
    I have the same problem with my ipod and XP concerning this V5. My ipod is in perpetual freeze. After I loaded the 5.0 iTunes decided to "update" all the songs on my ipod. now this ipod is frozen in disk mode. I was about to make the switch to iMac this month, but i won't drop 2000 for Microsoft quality updates. this had better be fixed soon!
  • 7. RE: iPod won't sync w/ iTunes 5
    Casey Level 1 Level 1 (105 points)
    I will be away from the coputer for a day: please , please update if Apple fixes this. They can't let this go on for much longer. They need to acknowledge!
    At least we're not in this alone!
  • 8. RE: iPod won't sync w/ iTunes 5
    Pete Fuller Level 1 Level 1 (25 points)
    And now after I have completely uninstalled/re-installed iTunes and my iPod software the updater gives me a formatting error/ disk writer failure error message. All because I loaded Version 5. I am getting the folder icon with the exclamation point. What is going on?????????????????
  • 9. RE: iPod won't sync w/ iTunes 5
    Jeff Jones13 Level 1 Level 1 (15 points)
    It finally worked! I had to uninstall and reinstall 3 times. Then update the iPod software.

    Thank goodness is finally worked!
  • 10. RE: iPod won't sync w/ iTunes 5
    James Bond 007 Level 6 Level 6 (16,975 points)
    Good. Enjoy the iPod.
  • 11. RE: iPod won't sync w/ iTunes 5
    Daniel Tseng Level 1 Level 1 (0 points)
    ditto for me casey. can't get it to work either. i've tried everything apple has suggested. i can't update my iPod software, either. what i ended up doing for now is reinstalling my original software with iTunes 4.0 and it works fine. the only problem is that any music you've purchased from apple.com cannot be authorized until you've upgraded to 5.0...which then makes the iPod/iTunes connection break again.
  • 12. RE: iPod won't sync w/ iTunes 5
    Yolanda Hawkins Level 1 Level 1 (5 points)
    Ditto. I've reinstalled iTunes 5 10 times and still cannot get my iPod to sync.
  • 13. RE: iPod won't sync w/ iTunes 5
    Yolanda Hawkins Level 1 Level 1 (5 points)
    Thanks - following the instructions in the iPod service error or Please install iTunes link worked!
  • 14. RE: iPod won't sync w/ iTunes 5
    Christopher Thuer Level 1 Level 1 (15 points)
    I have the same problem. I too have tried all of the suggestions provided on the support site, and most of the suggestions from people when I googled the topic as well. I've never restarted my computer so many times! Hopefully someone will be able to figure something out!
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