.dmg backup file will not mount. Failure not an option.

Let me begin by saying that my lovely wife is, for good reason, currently not very happy with me. Allow me to explain...

I recently decided that it was time to upgrade her iBook G4 from Tiger (10.4.xx, not sure what it was exactly) to Leopard. Her system easily meets the requirements and she would benefit greatly from being able to use Time Machine as a backup solution.

I figured that the first step should be making sure that her existing data was properly backed up and could be selectively restored after the installation of Leopard was complete. I could have performed an Archive Installation of Leopard, but she had data files and folders all over the drive and I felt that a clean installation would be best. So anyway, I booted the system with the Leopard install disc and used Disk Utility to create a .dmg backup of the one and only partition on her hard drive. I used all of the default settings for the creation of this .dmg and saved it to my external USB hard drive which is formatted as a Mac OS Extended volume. Disk Utility gave me no errors at all and the image creation seemed to complete successfully.

With that first step complete, I shut the system down and disconnected the external drive (just to be safe ya know). I, once again, booted the system with the Leopard install disc and "Erase"d the hard drive, created a new Mac OS Extended (Journaled) partition and proceeded with the Leopard installation. Once the installation completed, I ran Software Updates until no more updates were available and I was all the way up to 10.5.5. So far, so good.

With Leopard now installed and fully updated, I connected my external hard drive to the system, transferred my .dmg file to the desktop and attempted to mount the volume so that I could begin copying my wife's data to her Home folder. However, when I double-clicked the .dmg I received an error stating that the image failed to mount and gave a reason of "no mountable file systems".

Now before I go any further, I want to stress that my wife's entire digital life is contained in this disk image. She owns her own business and all of the critical data associated with her business is in there. Financial data, several years of tax information, business contacts, many months worth of email... everything. So needless to say, when I saw that error from DiskImageMounter pop up, I immediately felt a little sick to my stomach. Before anybody asks, I have no idea why I didn't test the image file before erasing the hard drive. I should've, I know that, I don't want to talk about it.

I spent the next 4 - 5 hours desperately trying anything I could think of to get access to the data within this .dmg file. I made a copy of it right away so that I wouldn't inadvertently make the situation even worse. I then tried to use Disk Utility to Restore the image, but received an error stating that the image contained an "Unrecognized Filesystem". I get the same error when I try to either verify or repair the volume with Disk Utility. I tried to attach the image using hdiutil in Terminal but got the same "no mountable file systems" error that I got from DiskImageMounter. I have tried to mount the image with Toast and Mount Me! as well with the same results.

Here's the hdiutil imageinfo that I get from the dmg:

Format: UDRW
Backing Store Information:
Name: Macintosh HD.dmg
URL: file ://localhost/Users/barkingshins/Desktop/Macintosh%20HD.dmg
Class Name: CBSDBackingStore
Format Description: raw read/write
Checksum Type: none
partitions:
appendable: false
partition-scheme: none
block-size: 512
burnable: false
partitions:
0:
partition-length: 53948417
partition-synthesized: true
partition-hint: unknown partition
partition-name: whole disk
partition-start: 0
Properties:
Partitioned: false
Software License Agreement: false
Compressed: no
Kernel Compatible: true
Encrypted: false
Checksummed: false
Checksum Value:
Size Information:
Total Bytes: 27621589504
Compressed Bytes: 27621589504
Total Non-Empty Bytes: 27621589504
Sector Count: 53948417
Total Empty Bytes: 0
Compressed Ratio: 1
Class Name: CRawDiskImage
Segments:
0: /Users/barkingshins/Desktop/Macintosh HD.dmg
Resize limits (per hdiutil resize -limits):
53948417 53948417 53948417

I'd be happy to provide any other information that anyone thinks might be useful. I'd also be willing to bring the image file to a professional data recovery center and would welcome any recommendations that you might have. As I state in the subject of this post, failure is not really an option and I owe it to my wife to do everything humanly possible to try and arrive at a favorable resolution to this situation.

The thing that's really prevented me from getting a proper nights sleep for the last two nights is the irony in blowing up her data while trying to get her set up with a decent data backup solution.

Thank you to anyone who is able to help.

iBook G4 (Mid 2005), Mac OS X (10.5.5)

Posted on Nov 5, 2008 7:28 PM

Reply
11 replies

Nov 5, 2008 8:21 PM in response to barkingshins

barkingshins,

Your efforts should focus on the disk image on the external. Basically, it boils down to whether or not you can mount the original disk image (which is still on the external drive, I hope) on some system, any system. As another poster has suggested, you may have better luck mounting it on another machine.

I would recommend that you not mess with it, just try to mount it. Do not attempt to modify it in any way, although I see no reason not to try copying it again, if you see some reason to do so.

Scott

Nov 5, 2008 8:33 PM in response to barkingshins

Whatever you do do not throw out the disk image. Most likely this is a permissions/user account error involving how the disk image was made.

Try mounting it manually using the Terminal by typing the following into the application:

hdiutil attach

Ensure there's a space after "attach" and then drag the disk image to the terminal window, which should complete the full path to the disk image. Then ensure there's a space after the disk image path and type "-mount" so the whole command looks something like this:

hdiutil attach /path/to/file.dmg -mount

Then press enter and hope it attaches. If an error occurs, try the command again with "sudo" in front of it as such:

sudo hdiutil attach /path/to/file.dmg -mount

Enter your password when prompted and hope that works.

Nov 6, 2008 8:51 PM in response to Topher Kessler

Yeah, I have tried mounting the image on several different systems including a new MacBook with 10.5.5, an iBook G4 with 10.5.5 (the system that the image originally came from) and an older PowerBook G4 running 10.4.something. I got basically the same results on all three. I even thought about trying to mount the image on my Ubuntu server, but decided that this would probably be a nightmare and wouldn't work anyway.

Nov 6, 2008 8:55 PM in response to barkingshins

I'd look up some service like "Drive Savers" ( http://www.drivesavers.com/) to see if they can help you out. They're pretty good at recovering data from physically destroyed drives, and could possibly help with this.

One thing you might try is to reinstall 10.4.xx (whatever version you had) and then use the Disk Utility version that was included with that installation to open the image.

Nov 6, 2008 8:56 PM in response to Scott Radloff

While I agree with what you are saying in principle, there comes a point when every conceivable method of mounting a disc image has been tried on multiple systems that you must start looking at more drastic options. However, I don't think I'm there yet and would certainly welcome any other suggestions that anyone might have.

Where's an Apple engineer when you need one?

Nov 6, 2008 9:01 PM in response to barkingshins

Apple engineers do not come here. They do not have the time at all. While in rare cases a specific problem here might make its way to one of the engineers, dont count on them getting much interaction with these boards. This place is like an online Apple store "Genius Bar" except that along with the Geniuses you're getting comments from all the public walking around too. To contact an Apple engineer, you will need to go through the "Feedback" page (http://www.apple.com/feedback) which is a one-way discussion for the most part.

Nov 6, 2008 9:09 PM in response to Topher Kessler

It's a good suggestion and I appreciate it, but unfortunately I have already been down this road. Hdiutil hates my disk image just as much as Disk Utility and DiskImageMounter do.

When I try to run "hdiutil attach" on the file I get an "unrecognizable filesystem" error. I haven't tried it with the -mount switch, but I can't imagine the result will be much different. In any case, I will give that a try the next time I have the image in front of me.

Dec 18, 2008 1:15 PM in response to barkingshins

Well, I'm in a almost the same situation here. (Only that my data is not as important as yours... Sorry, for that). Here is what I've done so far:

1. Booted wit the 10.5.2 install disk
2. Made a backup dmg file using Disk Utility on a USB HDD
3. Rebooted the machine
4. Tried to mount the dmg. No luck! "Resource *****"

I'll investigate the problem further... Keep in touch

Regards

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.dmg backup file will not mount. Failure not an option.

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