The backup volume could not be found
Spent a fair amount of time on the phone with Apple last night trying to get my Macbook Air to work with Time Machine/Time Capsule.
Symptoms of my problem included Time Machine Preferences giving the error "The backup volume could not be found"
Console messages complaining about not being able to find the MAC address for machine:
(console is accessed by clicking Go -> Utilities -> Console from the Finder, and then selecting All Messages)
11/7/08 11:06:13 AM System Preferences[123] *Time Machine failed to get MAC address for machine.*
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Starting standard backup
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Network mountpoint /Volumes/Time Capsule not owned by backupd... remounting
11/7/08 11:13:09 AM kernel AFP_VFS afpfs_mount: /Volumes/Time Capsule-1, pid 1604
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Network volume mounted at: /Volumes/Time Capsule-1
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] *Volume at path /Volumes/Time Capsule-1 does not appear to be the correct backup volume for this computer. (Cookies do not match)*
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Backup requested due to disk attach
11/7/08 11:13:14 AM /System/Library/CoreServices/backupd[1603] *Backup failed with error: 18*
And my only network interface was showing up as en1 (instead of en0). You can check this by using Network Utilities:
- On the Finder main menu bar click Go -> Utilities -> Network Utilities
If "Network Interface (en0)" is not an option in the drop down list under "Please select a network interface for information" (mine was showing as en1), then the following steps will probably solve your problem:
1) Enable the root user
- Open the finder
- On the Finder main menu bar click Go -> Utilities -> Directory Utility
- On the menu bar click Edit -> Enable Root User
- set a password (they suggested using the same password as is used for the main user account)
2) Login as the newly enabled root user
- Click Log Out... from the Apple menu on the main menu bar
- select "Other" at the login screen
- enter the user name "root" and the password you set in step 1
3) Drag Preferences folder to the desktop
- open the finder, and click on Macintosh HD and then Library
- drag the Preferences folder onto the desktop
4) Restart the computer
- Click Restart from the Apple menu on the main menu bar
After this, the Network utility should show "Network Interface (en0)", and Time Machine should work.
Symptoms of my problem included Time Machine Preferences giving the error "The backup volume could not be found"
Console messages complaining about not being able to find the MAC address for machine:
(console is accessed by clicking Go -> Utilities -> Console from the Finder, and then selecting All Messages)
11/7/08 11:06:13 AM System Preferences[123] *Time Machine failed to get MAC address for machine.*
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Starting standard backup
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Network mountpoint /Volumes/Time Capsule not owned by backupd... remounting
11/7/08 11:13:09 AM kernel AFP_VFS afpfs_mount: /Volumes/Time Capsule-1, pid 1604
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Network volume mounted at: /Volumes/Time Capsule-1
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] *Volume at path /Volumes/Time Capsule-1 does not appear to be the correct backup volume for this computer. (Cookies do not match)*
11/7/08 11:13:09 AM /System/Library/CoreServices/backupd[1603] Backup requested due to disk attach
11/7/08 11:13:14 AM /System/Library/CoreServices/backupd[1603] *Backup failed with error: 18*
And my only network interface was showing up as en1 (instead of en0). You can check this by using Network Utilities:
- On the Finder main menu bar click Go -> Utilities -> Network Utilities
If "Network Interface (en0)" is not an option in the drop down list under "Please select a network interface for information" (mine was showing as en1), then the following steps will probably solve your problem:
1) Enable the root user
- Open the finder
- On the Finder main menu bar click Go -> Utilities -> Directory Utility
- On the menu bar click Edit -> Enable Root User
- set a password (they suggested using the same password as is used for the main user account)
2) Login as the newly enabled root user
- Click Log Out... from the Apple menu on the main menu bar
- select "Other" at the login screen
- enter the user name "root" and the password you set in step 1
3) Drag Preferences folder to the desktop
- open the finder, and click on Macintosh HD and then Library
- drag the Preferences folder onto the desktop
4) Restart the computer
- Click Restart from the Apple menu on the main menu bar
After this, the Network utility should show "Network Interface (en0)", and Time Machine should work.
iMac / Macbook Air, Mac OS X (10.5.5)