"Your Session Has Timed Out."

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Level 1

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"Your Session Has Timed Out."

Hello,

I'm having some issues buying music from iTunes. When I want to buy a song, I obviously click it, and then I sign in. Once that is done, it directs me to a new page where I have to agree to Apple's new terms and conditions. I am then directed to a page that says, "Your Session Has Time Out. Please try this operation from the beginning". I click that and it leads me to iTunes home browser, and upon returning there, I redo the process but still get the same session error.

Does this have something to do with my networking? I haven't had these problems before. Is this caused by the new iTunes?

Message was edited by: Jules L.

Dell, Windows XP

Posted on Nov 8, 2008 8:44 PM

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Answer 1

umpa7483

Level 1

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Dec 12, 2008 8:41 PM in response to Jules L.

ugh! im having the same issue and its never happened before when buying anything off of itunes!

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Answer 2

fefe85

Level 1

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Dec 12, 2008 9:55 PM in response to umpa7483

YUUUUP im having tha same problems is it my computer is itunes i dunno buut i know it better get fixed before i go to napster or somethin' lol HEEEELLLLPPP i wanna buy some music when i get ready to buy some it wants me to keep signing in i do that and then.....nothin nothin sooo im about to give up!

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Answer 3

Dec 12, 2008 10:43 PM in response to Jules L.

I am having the same problem also! I posted on here about it, but no one has responded with ideas. I called technical support and e-mailed them, the only suggestions they gave was for the to turn off my firewall. But I didn't change anything, so it shouldn't suddenly stop working. Maybe this is just an iTunes issue? But it doesn't even recognize my account anymore, and I cannot log in now.

If you happen to get an answer, will you please let me know what works for you?

Thanks!

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Answer 4

Phil8419

Level 1

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Dec 13, 2008 6:02 AM in response to KB Creech

I've got the exact same thing too while trying do download a digital copy of "The Dark Knight." It is really becoming annoying.

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Answer 5

Dec 13, 2008 7:08 AM in response to Jules L.

Okay, try this: I did it this morning and it finally worked. Either iTunes fixed the bug, or this actually does something. But make sure you have your time zone set correctly. The actual time your computer says it is does not matter, it is the time zone that is important.

I changed mine and it seems to have worked. Good Luck!

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Answer 6

Phil8419

Level 1

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Dec 13, 2008 9:58 AM in response to KB Creech

I tried the time zone thing, that didn't work. I completely uninstalled Itunes and reinstalled it...that worked! Just a heads UP!!!

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Answer 7

jvone99

Level 1

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Dec 14, 2008 10:39 AM in response to Jules L.

When I updated the new iTunes 8, I was getting the same error message. It never happened with the old version. To correct the problem, I updated my internet time (time.windows.com) and then I made sure I was in the correct time zone area. Once I did this, I was able to proceed as usual. Make sure your computer settings for time/date/time zone is set correctly. It might rectify issue.

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Answer 8

Dec 14, 2008 12:54 PM in response to jvone99

the exact same case as me! this problem only started when i updated to the new itunes 8 yesterday. but only in my case changing the time zone doesnt fix it, theres even an error when i try to sync my time to the internet. argh i hate computers sometimes. i hope apple fix this soon

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Answer 9

Dec 14, 2008 1:11 PM in response to nessaholic

I am having this same problem and it's driving me crazy. I'm too computer dumb to fix this apparently.

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Answer 10

Dec 14, 2008 5:49 PM in response to casablancalily

I went back and tried the time zone thing. It worked for me. The time on my computer was correct, but when I checked the time zone it was for Pacific time not Central. When I changed it to Central I had to change the time on my computer to correspond with Central Standard time. I went in and tried Itunes again and VOILA, it actually worked. I hope this does for the rest of you.

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Answer 11

Dec 14, 2008 8:09 PM in response to casablancalily

Yes i have Also had the Same i try to update internet time but hey guess what "WE CAN NOT FIND YOUR DATA TO UPDATE" thank you itunes for makeing and easy program harder to use. lol

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Answer 12

B74

Level 1

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Dec 16, 2008 4:02 AM in response to casablancalily

Hello

Can you let me know how you changed you time zone? I would like to try this to see if it fixes my problem with the same error message as above.

Thanks

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Answer 13

Katrina S.

Level 7

24,131 points

Dec 16, 2008 6:01 AM in response to B74

B74,
Most Windows PCs are set up with the time displaying in the lower right hand corner. Double-click on that and then go to the time zone tab in the window that pops up.

You have to have admin permissions to change the time & zone.

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