Incorrect Feed URL

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Level 1

4 points

Incorrect Feed URL

Greetings,

I wanted to update my feed URL to Feedburner, so I verified that my Feedburner feed was active at the following URL:

http://feeds.feedburner.com/skhquest

Once I found that it was active, I copied the URL out of my browser and into the <itunes-new-feed> tag, and the feed got updated correctly.

But there was a problem.

While I typed the http:// into my browser to verify the URL, I hadn't realized that Safari had switched it to feed://. So now none of my new episodes are making it in to iTunes because iTunes thinks the feed url is feed://feeds.feedburner.com/skhquest

Does anyone know how I might go about fixing this?

Quad 3.0 GHz Mac Pro, Mac OS X (10.5.5)

Posted on Nov 9, 2008 1:36 PM

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Answer 1

Best reply

Roger Wilmut1

Level 10

131,146 points

Nov 10, 2008 1:52 AM in response to russnem

In fact your feed contains the correct 'new-feed' address, starting with http; and subscribing to the podcast produces all four episodes.

However in the iTunes Store page the fourth episode does not show. This may be because you have two 'itunes:keywords' tags in the 'item' entry: see:
http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Ffeeds.feedburner.com%2Fs khquest

Remove the second one and see if that solves the problem.

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Answer 2

russnem Author

Level 1

4 points

Nov 10, 2008 9:10 AM in response to Roger Wilmut1

I have removed the extra <itunes:keywords> tag, so we'll see if that does the trick.

It should be noted that once I realized my mistake, I did go back and edit the <itunes:new-feed-url> to have http:// instead of feed://. But if iTunes was already using the new (incorrect) URL, it would never see this new URL.

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Answer 3

russnem Author

Level 1

4 points

Nov 11, 2008 7:20 PM in response to Roger Wilmut1

UPDATE: It has now been a couple of days since I fixed the feed RSS so that it is valid, and unfortunately, only those first three episodes show up. The new one isn't there since I updated the <itunes:new-feed-url> to that incorrect feed://feeds.feedburner.com/skhquest.

Does anyone have any ideas how to get a new feed URL to iTunes another way? How can I get this fixed?

Thanks,
Russ

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Answer 4

Nov 12, 2008 1:12 AM in response to russnem

It's possible you have got yourself into a Catch-22: in order to change the feed URL by the standard method you need to enter it the feed currently registered with the iTunes Store - which doesn't exist. I think you will need to contact Support, and explain the situation to them, and ask them to point iTS at the correct feed URL.

To do this, go to your podcast's page in the Store, and click on the 'Report a Concern' link.

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Answer 5

russnem Author

Level 1

4 points

Dec 19, 2008 10:42 PM in response to Roger Wilmut1

Well, I have done the "Report a Concern" thing two times, and given each time just about two weeks for someone to get back to me but it's like nobody is even listening. I haven't gotten so much as a reply stating that they got my message.

Any other ideas? Is there any way for me to get the correct URL in there without submitting an entirely new podcast to iTunes (and finding some way to remove the original one)?

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Answer 6

Dec 20, 2008 12:13 AM in response to russnem

Is this the page you were using to contact them?:

http://www.apple.com/support/itunes/store/podcast/

If not, give it a try - there is a contact button the bottom. I don't see any way of dealing with this other than this, or as you stay starting over.

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