.mp4 files freeze in Quicktime

When playing many .mp4 files (tutorial videos from Digital Juice and Creative Cow), whether online in Safari, Firefox, or downloaded to desktop, the videos start playing normally, then freeze and lockup Quicktime.

It's repeatable, and they always lockup at the same point. It happens on my MBP & wife's MB.

However, they play FINE in VLC.

Anyone have any ideas on how to troubleshoot this?

MacBook Pro 17", Mac OS X (10.5.5)

Posted on Nov 9, 2008 5:32 PM

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5 replies

Nov 10, 2008 2:27 AM in response to Chip_M

If you are having problems playing MPEG4 video in Quicktime 7.4 or 7.5 you should carefully check in

/Library/Quicktime and
/Library/Internet Plug-ins and
Home/Library/Quicktime

to check whether you have any third party plug-ins that are not completely up to date.

Current versions of Flip4Mac and DiVX and Perian do NOT cause failure alone or in combination. However the one SPECIFIC extension that ALWAYS causes the failure alone or in groups is 3ivxMediaImp. All other 3ivx extensions DO work. Remove only that ONE SPECIFIC extension.

Please try this and see if it fixes your problem with QT Player, the QT Firefox Plugin, and iTunes not playing MPEG4 files (including mp4 files).

Older 3ivx and DivX components are often incompatible with new QuickTime versions and are, in many cases, obviated by component packs like Perian.

This is not the only explanation for issues with MPEG4 file playback in QuickTime 7.4 and later, however. The issue with videos from democracynow.org and others, including some of the videos on YouTube, for instance, is the result of that content not complying with MPEG4 standards (namely that they use bogus track dimensions). QuickTime had previously ignored invalid track dimensions but this was changed in order to support properly authored anamorphic content.

The issue was ultimately tracked to content generated by two MP4 creation tool chains, GPAC and MPEG4IP, which carried outdated versions of the MP4Box and mp4creator tools that were improperly authoring the files. These were in use by Democracy Now and other content creators. Apple have informed them of the problem and had them update to later versions of these tools to resolve the issue for their new content.

The update to QT 7.4.1 fixed a number of issues but some problems are unavoidable when working with non-standards compliant content. The standards are important for many reasons including keeping hackers from manipulating improperly coded web pages.

A further problem was the fact that the developers of iSquint conceded that in many cases, the files do not play because they have been created in a non-standard way (the tool used to create them was broken). They have therefore included a Debreaker as a part of the latest version of iSquint. If your files are of this type, then you can run them through this app without having to downgrade QuickTime. This could save you a lot of hassle!

http://www.isquint.org/getit.php

However, in other cases, there is a workaround (also the basis for why those files will still play in iTunes): there are a few ways to trick QuickTime into ignoring the invalid track data. For instance, rename the files .3GP and they'll show up just fine.

Post back if you want a list of the plug-ins you should have in order to play pretty much anything in Quicktime.

The recent (mostly security) update to Quicktime 7.5.5 has not changed the situation as described. There is still a certain amount of improperly authored content in the wild that QuickTime Player can not support.

Nov 10, 2008 6:52 AM in response to Klaus1

Thanks Klaus,

I read this posting before I posted and unfortunately, I don't have any Divx components, or the 3ivxMediaImp to remove.

The interesting thing is that they start playing, but freeze at the same point, on both computers, yet VLC has no trouble at all.

I have the Library/Quicktime folder, and the Library/Internet Plug-ins folder, but I do NOT have a Library/Quicktime folder in my home directory. Maybe because I'm the only user on this Mac.

Would it make sense from a troubleshooting standpoint to clear out both of those folders and replace the files one at a time to see if it makes a difference, and if so do I need to reboot each time I replace a file?

Lastly, which files were in those folders when OS X was first installed, so I can just leave those in there?

Nov 10, 2008 7:00 AM in response to Chip_M

I do NOT have a Library/Quicktime folder in my home directory.

That's OK. I have one there but it is empty!

Would it make sense from a troubleshooting standpoint to clear out both of those folders and replace the files one at a time to see if it makes a difference

Not a bad idea. Just leave them on the desktop until you are sure they are 'innocent'.

do I need to reboot each time I replace a file?

No, just close Quicktime Player and your browser, and restart Quicktime each time to diagnose the file.

Jan 30, 2009 11:12 AM in response to Klaus1

Thanks you very much for this post/answer!!!
I just noticed today after a week or more of strange problems with programs and Finder hanging that it was a QT plugin 3ivxMediaImporter.component It was here /Library/Quicktime

Last week I was sent an AVI that VLC could play but Quicktime (and MegStreamclip) would choke on.
I used many utilities to convert it to .mp4 but quicktime would always freeze and even the Finder would hang trying to show its preview in column view. I spent about 4 days trying to convert this before I took the avi and resulting mp4 to my macbook to try a piece of software that only runs on 10.5. Surprise both files play fine in Quicktime.

Didnt worry about it anymore till today when I notice I can't open any mp4 files, if I rename them m4v then quicktime can open them. Many (if not all) of my movies in iTunes would cause that to hang also. Safari , Finder and who knows what else was effected.

I searched online and could find no answers so was about to *reinstall the whole system*, luckily I searched one more time and found this post.
It was the 3ivxMediaImporter.component I must have installed something with it right before I went on vacation on Jan 2nd. It was "Modified: Thursday Jan 1 2009.

Oh there is also 3ivxVideoCodec.component in that folder, should I remove that also??

Jan 30, 2009 11:33 AM in response to Mundoman4

*I found what it was!!*
My son had received a Flip Video camera for christmas.
I had installed the program (that is built in on the camera, so it will always have this problem with whatever computer I plug it into) to get the videos off before going on vacation. It installs the 3ivx parts.

I found Quicktime cannot play the AVI video without 3ivxVideoCodec.component so I am going to be leaving it for now.
I bet lots of people are going to be having this problem, and with no idea what happened since the avi files play fine with both components and so do .m4v. Its just .mp4 that seem to have the problem.

Thanks Again.

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.mp4 files freeze in Quicktime

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