Random USB devices not detected

I have a 7-port USB hub both at work and at home that have a apple keyboard and a mouse connected full time I also keep my camera and iphone cables plugged in full time but they are inert normally. This setup is basically a dock since Apple doesn't think people would absolutely love one! At home regardless if I plug in the hub powered on or off it sometimes will not detect the keyboard. This also happens at work with a different keyboard but it is also Apple. Also at work the scanner I most of the day will get stuck... and then the vuescan software will get stuck... and i have to power cycle the scanner and force quit the software. It is a HP 1315, a HP 4280 I also have to scan at home takes about 20 minutes for a pdf scan. Different hardware different problem with exception to keyboards.

Does anyone else have odd USB problems like this? My iBook does not do this and I seem to think that it started after 10.5

Any suggestions? Its a real pain to unplug from the hub or mac and plug it back in every time multiple times!

Thanks for any help I will post more information if you need it.

Damien

Macbook Pro Core2 2.16 128VRam 2gb Ram, Mac OS X (10.5.5), iBook G3 600mhz 10.4.11

Posted on Nov 10, 2008 10:40 AM

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15 replies

Nov 15, 2008 7:46 AM in response to DamienM3

Since I also have 7 port hubs and have no problems, I know it can be done with stability. Your problem might be with the hub, a cable, or one of the devices. I'd start by plugging the mouse into the keyboard and the keyboard directly into the computer. Then I'd connect the scanner to the computer and remove the hub altogether. If everything is stable, I'd reconnect the hub and connect the scanner to it. In other words, basic troubleshooting 101. Isolate and slowly bring things online until trouble develops.

Nov 17, 2008 8:11 AM in response to DamienM3

There are three possible issues: in ascending order of likelihood: computer USB port, keyboard, hub. Have you tried the keyboard connected directly to the computer? If the keyboard is rock steady connected directly we can be pretty sure it is the hub.

I have a selection of hubs. At home I have a Belkin - the one with two ports on top and the rest in back. Don't have the model number. Here at work I have a cheap generic - USB-WARE is what it says on back. I tend to stay away from D-Link. They burned me on a WiFi router and I'm voting with my dollars.

Dec 2, 2008 8:41 AM in response to DamienM3

The one USB part I am having problems with is the Apple keyboard! At home this happens almost every time i plug it in before boot or after. At work this only happens rarely but it is always the keyboard. Bootcamp/WinXP does not have this problem at all. Since its the same hardware it must be OSX. I have two keyboards at home and two at work same problems. Either I somehow got keyboards from the same batch and they are bad or its the os....

Feb 3, 2009 1:25 PM in response to DamienM3

Have you considered that it might be a software conflict?

When I first began using Quicken for Windows, iTunes would not work properly. It would rip only one or two disks, and would not fully eject them (only about 1/4 of the disk would eject, not 1/2). The problem corrected itself after an upgrades to either iTunes or Quicken, I don't know which. I traced the problem to iTunes/Quicken by unloading all the software (actually, as I recall, an "archive and reinstall"), then reloading and checking iTunes' operation after reloading each application (there was never a problem running Quicken). iTunes worked fine with each re-install until Quicken.

More recently, the software that runs my USB Colormunki (a device for calibrating a monitor and establishing a printer color profile for photographic printing) will not recognize the device, no matter how or where it is connected, although the MacBook Pro confirms that it is connected (Apple/About this Mac/More Info/Hardware/USB). BTW, the device did work one time. The device works on other Mac's, but other samples of the device don't work on my Mac. I have been through numerous uninstalls and reinstalls, and been over the problem numerous times with both Apple and Xrite (developer of the Colormunki) Tech Support.

One of the things I am implying by going through the Apple/About this Mac/etc. menu item is that the "it" that doesn't recognize a (usb) device - the Mac OS or the software that allows the device to function - needs to be specified. At least it needed to be in my situation with the Colormunki.

Fred

Feb 14, 2009 8:14 AM in response to BrianBoonstra

Let me state in different terms what I wrote in my previous message. In order to try to determine if a USB port is faulty, you need to go to the Apple Menu/About This Mac/More Info..../Hardware/USB and see if you can find your device. Having said that, some devices (such as a BlackBerry connected to a USB port) might appear under a different heading. The BlackBerry appears in "Locations." If you find the device, my guess is the port is working properly, and the device also is working at least to some extent (assuming it is turned on if it needs to be ☺). The question of whether the port is providing sufficient power to the device is, I think, a different issue.

A common fix for problems with software and their devices is to uninstall and reinstall the application software. Sometimes uninstall software is provided by the vendor. Uninstall software also is available from third parties. With the Mac OS, it also is possible to uninstall software by moving it to the trashcan. The first and last methods do not necessarily remove all components of the application, however; I cannot speak for third-party uninstall software. Below are some instructions I received from tech support at one software vendor to ensure removal of most, if not all, of the components of applications, including those that might be missed by the aforementioned means of uninstalling. I have re-written the instructions to make them generic. Just be careful that you trash only the files that you intend to remove! Based on my experience, please note that there might be files in frameworks (or elsewhere?) that do not contain the name of the application; contact the software vendor's tech support if you are uncertain. This seems to be the exception, however. I hope this is helpful.

INSTRUCTIONS FOR COMPLETE UNINSTALL OF AN APPLICATION AND COMPONENT PARTS
Trash the following files:
1. "App Name" in Applications.
2. Files starting with "App Name" located in Macintosh HD/System/Library/Extensions
3. "App Name" folder located at Macintosh HD/Library/Application Support AND/OR Home Folder/Library/Application Support
4. "App Name" frameworks located at Macintosh HD/Library/Frameworks AND/OR at Home Folder/Library/Frameworks.
5. Any preferences containing "App Name" at Macintosh HD/Library/Preferences AND/OR at Home Folder/Library/Preferences.
Reinstall “App Name.”

Fred

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Random USB devices not detected

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