iTunes -Attempting to copy to the disk failed. Unknown error occurred(-69)

Question

iTunes -Attempting to copy to the disk failed. Unknown error occurred(-69)

Hi,

Hope someone can help me out here. I have an iPod classic 80GB and I'm having trouble transferring certain songs from my iTunes account to the iPod. The following message pops up with a red cirle with a white cross in the middle - iTunes -Attempting to copy to the disk failed. Unknown error occurred(-69).

Is this a problem with my iPod or with the actual computer. I'm using a Dell laptop if that makes any difference.

Thanks

Windows XP Pro

Posted on Nov 10, 2008 1:40 PM

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Answer 1

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Niel

Level 10

726,881 points

Nov 10, 2008 1:42 PM in response to kevin_cameron

Does this article contain anything useful?

(37687)

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Answer 2

Nov 10, 2008 2:00 PM in response to Niel

Yeah I checked that out, but the error message is coming up so much, I'd be here every day for the next 2 weeks trying to find what songs are causing the problem.

I'm beginning to think it's a problem with my iPod as about 6 months ago my computer had a bad virus. The laptop is fine now, but could the virus have damaged the iPod?

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Answer 3

Nov 12, 2008 8:40 AM in response to kevin_cameron

Will any songs transfer? I've had the same problem on two ipods and tried everything in the support article but nothing worked, however, I found that if I unchecked the next file to be downloaded, it would continue. For example, if I looked at the ipod directory and it stopped at song #25, i could fix it by unchecking song #26 in my iTunes library. So far I've found about 4 files causing this problem.

The songs play fine in iTunes and on my Win mobile device. Maybe its a DRM issue?

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Answer 4

Nov 13, 2008 7:14 PM in response to kevin_cameron

This happened to me as well. Except, I had saved my iTunes library onto two DVD-Rs because I was going to fully restore my laptop. After I restored my laptop, I went to upload my library, and after about a few minutes I recieved the same error message:
"Attempting to copy the disk failed. An unknown error occurred (-69)."
But I inserted my second disk of my library and it worked completely fine with no problems.
I don't know what to do, especially since I don't have my old files because I restored my laptop.

Is there anyway I can just tranfer the songs on my iPod onto iTunes?

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