13 Replies Latest reply: Dec 6, 2008 9:25 PM by WVBSER
MikeJPet Level 1 Level 1
Not once, but twice I have installed iTunes 8 and both times it has caused my CD/DVD drive to disappear from explorer rendering it useless. There is a registry script which can fix this, however then iTunes is unable to rip or burn to/from CD complaining about registry settings.

I have been asked about this by numerous friends encountering the same problem in XP and VISTA and looking at the posts on this board it seems that many people have a similar problem.

Why do we have to choose between using our CD drive for iTunes OR everything else?! This is a shocking bug Apple, please fix it soon!

Sony/Dell, Windows XP Pro, None
  • coryandlynda Level 1 Level 1
    Hi there, I'm having exactly the same problem. Has anyone got an answer out there, PLEASE !!!!!!!!
  • MikeNewbs Level 1 Level 1
    I have installed a new cd drive, and get that wonderful message too. I have attempted to do that rededit thing, but it does NOT follow what apple says, and hits a bottleneck. After dl iTunes 8 about five times, I have had it. Does anyone have a phone number for these people? I don't mind paying to get it going again. WISH I had not put 1000 songs in iTunes, and selected something else!!!!
  • Nathan1 Level 1 Level 1
    I seem to be suffering from the same problem - Itunes has worked wonderfully until I had to replace my CD burner. All other applications are working fine but when I log onto Itunes it states that I too cannot burn discs with the same error message as everyone else. Any help would be appreciated.

    I have reloaded ITunes 4 times and removed all none essential software off my PC but I am now at a loss as to how to proceed.

    I like to burn from Itunes onto CD to listen in the car and now I can't. I am also finding it frustrating that there seems to be no support function offered by Apple!
  • gtberg Level 1 Level 1
    1. Do you have ITUNES as your default player? and 2. Does your new CD DRIVE function properly otherwise? 3. Have you tried to RE INSTALL or re download ITUNES?
  • Jazz-Man Level 1 Level 1
    In last couple of days have following issue; my DVD player was missing from My Computer and there was a Yellow exclamation mark against DVD player in Device Manager suggesting the Windows driver was corrupt (Rubbish). My fix - in the PC registry HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class[4D36E965-E325-11CE-BFC1-08002BE10 318] deleted UpperFilter with Multi_String Key value GEARAspiWDM. I had no LowerFilters. Rebooted my PC and DVD player was restored to My computer driver all ok. However deleting this GEARAspiWDM causes iTunes to present the missing registry settings message when starting the application. iTunes does open but no with DVD burning not working. Temporary fix was to add back registry key with DVD player showing up in My Computer. iTunes would then work ok - you can open and close as many times as you like however if you reboot the PC with the GEARAspiWDM registry present you will lose the DVD player from MY Computer again with driver corrupt message in device manager. I have read other articles about driver signatures etc... and AFS.sys in the
    C:\Windows\System32\Drivers folder but I didn't have it to start with. So for the moment I'm stuck. I can work around the problem. Is this Apple's problem - I think so - because I cannot find out what other application is causing the violation of the DVD driver to work which is not the main cause of the problem. If this is of any help and I know a lot of people have this issue please let me know if someone has a fix - I dont want to keep adjusting registry settings every time I want to work with iTunes v8.0.2.20.
  • WVBSER Level 1 Level 1
    HELP! I HAVE TRIED EVERYTHING!
    REINSTALLING, CLEARING UPPER AND LOWER FILTERS
    UNINSTALLING CD BURNING SOFTWARE!
    I HAVE CHATTED WITH HP TECH SUPPORT EVERY NIGHT THIS WEEK AND I HAVE DONE EVERYTHING THEY HAVE INSTRUCTED ME TO AND STILL NOTHING!
    I HAVE A FEW OF THE HP TECHS TELL ME ITUNES IS THE ISSUE, NOT MY LAPTOP
  • Wizairde Level 1 Level 1
    I have the SAME thing. Windows XP - same error.. done the same steps - removed the registry .. installed GEAR ... uninstalled .. reinstalled iTunes.. cannot get it to burn..


    If anyone on this thread has success please email me.

    <Edited by Moderator>
  • WVBSER Level 1 Level 1
    PLEASE EMAIL ME WITH THE SOLUTION TOO!

    Message was edited by: WVBSER
  • normpaul Level 1 Level 1
    I am having the same problem. Any fix found yet? So far I have tried same things you and everyone else has.
  • faoman54 Level 1 Level 1
    Thanks JazzMan! this solution will work for me until Apple resolves the bug... I didn't have to uninstall/reinstall Itunes or anything else beyond removing the UpperFilters if I wanted my drive to show in explorer when rebooting . Now I can burn a cd in Itunes by leaving the UpperFilter entry in registry or remove it..Annoying fix but at least it's a fix!

    Message was edited by: faoman54
  • kinring Level 1 Level 1
    This problem blows. Is there way to email a complaint to Apple about it? I've tried all day to burn music, bought from Apple's store. The thing that really steams me is when they try to get me to pay them to help fix the problem they created. *Lame service* telling me that my Ipod is to old. The Ipod works fine, it is itunes that is screwy. Like I am going to buy another Apple product with service like this.
  • Perkie_1 Level 1 Level 1
    I have been dealing with this issue since downloading iTunes 8 when it first came out. I have tried every fix that was listed on this site and a few that I googled. Today I finally had enough, uninstalled 8 and installed 7.6. When 7.6 tried to load my music it told me that it couldn't because the music was created by a newer version of iTunes. So I tried AGAIN and installed 8 and for whatever reason, this worked for me! I can now use my burns CDs with iTunes.
  • WVBSER Level 1 Level 1
    IVE TRIED EVERYTHING, BUT I WILL TRY THIS TOO, NEVER HURTS TO TRY