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3.5mm headphone jack snapped off inside headphone port.

4981 Views 9 Replies Latest reply: Mar 5, 2009 1:59 PM by matus RSS
lukenn Calculating status...
Currently Being Moderated
Nov 13, 2008 4:40 AM
Hi guys,

Last night the 3.5mm jack on the end of my headphones snapped off inside the macbook's headphone socket. Its about 4mm inside the port, and so is on the other side of the first set of copper 'bumps' (i think they are copper, they look it)... anyway, is there any way i can get this out without having to take it into a shop and pay for a repair (warrenty expired last september)?

Any help hugely appreciated!!

Thanks,

Luke
Macbook 2.16GHz Intel Core 2 Duo, Mac OS X (10.5.5), 120Gb HDD 2Gb RAM
  • Bob Lang1 Level 5 Level 5 (4,080 points)
    I can only think of two options:
    1. buy some fine-nosed pliers and try to grab the broken end
    2. search the net for DIY instructions on removing the MacBook case, then open the case to remove the broken part.

    If this had happened to me and I was unable to use option 1 then I think I'd take it to the shop and get them to fix it. Since there are unlikely to be any repairs or replacements required it might not be too expensive and you might be able to agree the price in advance.

    Bob
    Mac Book, Mac OS X (10.5.5)
  • y_p_w Level 4 Level 4 (3,550 points)
    If you live near an Apple Retail Store, I would think they would do something like this for free or nominal cost as a courtesy. I'd be surprised if they hadn't encountered something like this before.
    13" MacBook 2.2 4GB (200GB Travelstar 7K200), 14" iBook G4 1.42 1.5GB, Mac OS X (10.5.5), 12" iBook G3 600 (10.3.9)
  • y_p_w Level 4 Level 4 (3,550 points)
    lukenn wrote:
    well, from what i've read on other forums the genearal concensus is that people have taken their macbooks along to a store only to be told that they will need the whole board replaced... setting them back £350!!


    I was thinking of the "red light" phenomena where the optical digital out mode is stuck. I've heard of that repair done for free.

    I've put a dab of glue on the other end of the 3.5mm jack and put it back in the socket. right now im just waiting for the glue to dry, although im not sure how long to wait. its been in there for a good hour now.


    What kind of glue? Of course you would need to be careful. I could see it getting worse, especially if the glue gets on the LED. If it's a cyanoacrylate superglue, then it would probably be strong enough in about two minutes.
    13" MacBook 2.2 4GB (200GB Travelstar 7K200), 14" iBook G4 1.42 1.5GB, Mac OS X (10.5.5), 12" iBook G3 600 (10.3.9)
  • Rockey1 Calculating status...
    For those of you out there with this problem, here is my story and solution.

    I bought my daughter a brandnew Macbook six months ago. Then about one month ago, her friend tripped over an audio lead from her Macbook and the jack snapped off inside her MacBook audio socket.

    The Macbook was under warranty, so she took it to the local Apple repair agent. They told her that because it was her fault, this problem was not covered by the warranty. So she paid the usual horrendous service charge for them to evaluate and find a solution. Two weeks later, the Apple Agent called to say that they could not get the jack out, and because it was built-in to the logic board, the only solution was to replace the logic board at a cost exceeding the cost of the new MacBook. Horrified, my daughter went back to the Mac shop, paid the service charge, and decided to live without the audio. As a parting gesture, the Mac agent also kindly reminded my daughter that the rest of the six month warranty was now totally invalidated because it was her fault (even though Apple were the only ones ever to have serviced the computer).

    So she took her Macbook home and gave it to her engineering student friend to have a look at. Using a pair of pins, he managed to work the broken piece out within about 10 minutes, and the MacBook audio jack now works fine. Sound is totally restored. Why the Apple repair agent could not have tried a little harder I don't know. But these guys sure know how to make money and fleece the innocents!
    PowerMac G5, Mac OS X (10.5.2)
  • matus Calculating status...
    I'm reading your post about your problem with broken jack. I have this problem too, but I haven't any idea....
    So I'm writing you... You / or your friend/ repared macbook with pins and magnet,but I don't know how?
    Can you send me some foto or guide?
    macbook
  • Rockey1 Level 1 Level 1 (0 points)
    I regret that I don't have any photo or guide as to how the broken jack was extracted, but this is what my daughter's friend described:

    "I used two needles like tweezers to lever it out. I also bent the tips slightly to that they acted as small hooks for grip"

    Also, my daughter said that he tipped the Macbook on an angle so as to make the opening of the audio socket more accessible and easier to remove the broken jack. By working away at it carefully, he was able to remove the broken piece in about 10 minutes.

    I hope this helps.
    PowerMac G5, Mac OS X (10.5.2)
  • matus Level 1 Level 1 (0 points)
    Hello, so I haven't any idea to solve this problem, because I can't open audio socket, I open all parts on my macbook, but it's imposiblle,this is nightmare.

    Best regard's. matus.
    macbook

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