IPHONE DIGITIZER FAILURE AND APPLE WONT REPLACE THE FAILED HARDWARE

Question

IPHONE DIGITIZER FAILURE AND APPLE WONT REPLACE THE FAILED HARDWARE

Alright so about a week ago, the digitizer failed on my iphone, just about half inch of the screen is unrepsonive, i have a current warrety, and the tech support said, yep we will fix that. Ok so i get my box and mail it, a day later, boom apple sends me a message going oh this hardware faile is miss use, or accidental damange! Granted the iphone has its blemishes from normal usage, but come on! My phone is under warrnty!

<Edited by Moderator>

Message was edited by: Manwithoutcause

Windows Vista

Posted on Nov 13, 2008 3:44 PM

Reply

Answer 1

Tamara

Level 6

13,744 points

Nov 13, 2008 4:10 PM in response to Manwithoutcause

We're just users here.

Those must be pretty bad blemishes if Apple Care deemed the screen failure was a result of accidental damage. You may want to make an appointment at the Genius Bar and see if you have better luck.

Reply

Answer 2

Nov 13, 2008 4:14 PM in response to Tamara

its the back panel that has the blemishes...

Reply

Answer 3

Tamara

Level 6

13,744 points

Nov 13, 2008 4:46 PM in response to Manwithoutcause

Blemishes often indicate that the phone has been dropped.

Reply

Answer 4

Jason L

Community Specialist

Nov 13, 2008 5:16 PM in response to Manwithoutcause

Hi,

You can find a copy of iPhone warranty online here: http://www.apple.com/legal/warranty/iphone/

If you believe the iPhone was sent back to you incorrectly call AppleCare or have a Genius at a local Apple retail store take a look at it.

To have a Genius at a local Apple retail store take a look at it, make a reservation online here:
http://www.apple.com/retail/geniusbar/
You can contact AppleCare here: U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)

Jason

Reply

Answer 5

Nov 13, 2008 5:49 PM in response to Tamara

what do you have your phone on stand 24/7....called ware and tare

Reply

Answer 6

Nov 13, 2008 5:51 PM in response to Jason L

oh i got the warrety right in front of me, and its covered! i live about 2 to 3 hours away from a local apple store. Im just very very disppoint in apple for letting simple hardware failure happen

Reply

Answer 7

deggie

Level 10

167,525 points

Nov 13, 2008 5:55 PM in response to Manwithoutcause

So by wear and tear does this mean it is from just using it in your hand (I'm guessing you don't have a case), or is some of the wear and tear from being dropped, knocked off the bedside table, etc?

I would make the drive if I were you.

Reply

Answer 8

Tamara

Level 6

13,744 points

Nov 13, 2008 6:48 PM in response to Manwithoutcause

I carry my phone in my purse and my pocket and it doesn't have any blemishes. My phone looks the same as it did 3 months ago.

Reply

Answer 9

Tamara

Level 6

13,744 points

Nov 13, 2008 6:49 PM in response to Manwithoutcause

It's covered if the cause of the blemishes didn't also cause the screen failure. I'd make the drive if I were you.

Reply

Answer 10

Nov 13, 2008 9:24 PM in response to Tamara

it worked fine day in and day out, i was at work to place a call to get some warz for my servers, and boom couldnt use that section of the screen, no 1-6 on the keypad, nothing.

Reply

Answer 11

[RM]

Level 1

124 points

Nov 14, 2008 7:16 AM in response to Manwithoutcause

You're wasting your time here man, explaining you position over and over here is not going to change anything, if Apple said they won't replace, they probobly won't.

Reply

Answer 12

Randy Fast

Level 4

1,432 points

Nov 14, 2008 7:23 AM in response to [RM]

Well they will fix it, but it will not be free.

Reply

Answer 13

pcs9518

Level 1

0 points

Nov 23, 2008 3:33 AM in response to Manwithoutcause

The Iphone is a weak flimsy phone that can become easily damaged by the slightest drop or bump thats why if you have marks on your case they wont fix it under warranty. (CUSTOMER ABUSE) LOL They know its easily damaged and want to pass on those costs to you. Try going to your local Apple store but GOOD LUCK!!!

Reply

Answer 14

Nov 23, 2008 4:27 AM in response to Manwithoutcause

Have you tried going to the store and explaining to someone what has happenned?

My screen was leaking inside, and I got a replacement phone, 11 and a half months after purchase as well!

My phone had plenty of scratches on it, I just explained that it had taken the occasional knock, but that the fault had developed on it's own, and they replaced it without any bother.

Reply

Answer 15

Tamara

Level 6

13,744 points

Nov 23, 2008 4:42 AM in response to pcs9518

The phone is not easily damaged. Go to Youtube and watch how much abuse the phone takes in those videos.

Reply