1713 Views 4 Replies Latest reply: Oct 26, 2005 9:40 AM by Mary Subach
I have the same problem with my IPOD Nano and now the Nano won't work at all. I just got the IPOD Nano 2 weeks ago and it was working fine. Then, I updated ITUNES and downloaded the latest IPOD Upater. Here's what happened: I ejected the Nano properly from ITUNES - got the big CHECK mark on the screen. When I unplugged from the IMAC, the Nano screen went blank.
I thought the battery might have been low - so plugged into the dock but the screen stayed blank.
Checked the IPOD support page and went through all the trouble shooting tips - figured out how to reset it but it always came back with the picture of a folder and an exclamation mark.
Tried plugging it back into the mac - ITUNES comes up and the screen says 'do not disconnect' . I try to eject it via itunes ipod eject icon and it just locks up the application and the 'do not disconnect' screen stays on. I left it on like that all night thinking it would eventually error or something but it just stays frozen like that. Finally had to reset the Nano again and got the disconnect error message (since it was still plugged into the MAC)
Tried using the IPOD updater to do a 'restore' but it's been sitting there for an hour and I don't think it's actually doing anything. The Nano still says 'do not disconnect' and I have no dialogue box telling me the status of the restore process.
Is this a lost cause? Do I need to send it back? Or is it the latest software update?