Brother printer errors after system update - Opening Raster File Failed
I have two identical imacs and a brother mfc846n printer, both imacs have been upgraded to 10.5.5, but only one wants to print. Here are the details.
Both imacs started with 10.4.x and were later upgraded to 10.5.5
One mac (we'll call this the 'problem child') was working with the mfc846n printer under 10.4.11. When upgraded to 10.5.1 it began throwing an error "LoginServer unexpectedly quit".
This error is documented on the brother site. Their solution is to install a new twain driver which fixed the loginserver error.
After upgrading problem child from 10.5.1 to 10.5.5 however, the printer fails to print.
To trouble shoot i pulled out the other imac added a printer reference in system preferences and it prints fine.
The only difference between these two computer is that the second (working mac) never had the original brother software installed, while problem child had the fax/scan etc software install from the cd that came with the printer.
With OSX10.5 brother uses the native printer drivers installed as part of the OS.
I have deleted the /library/printers/brother folder (largely to get ride of the annoying Control Center application that runs at startup (regardless to what you choose in the apps preferences).
Also to trouble shoot, i connected the printer directly (USB) to see if the problem was somehow related to how the printer is being shared .... its connected to a airport mini or what ever apple calls their small no port router.
Relevant line from the printer error log are:
I [16/Nov/2008:10:18:17 -0900] [Job 6197] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 248)
I [16/Nov/2008:10:18:17 -0900] [Job 6197] Started filter /Library/Printers/Brother/Filter/rastertobrother5240 (PID 249)
I [16/Nov/2008:10:18:17 -0900] [Job 6197] Started backend /usr/libexec/cups/backend/mdns (PID 250)
E [16/Nov/2008:10:18:17 -0900] [Job 6197] cgpdftoraster: got an error from cupsRasterInterpretPPD
E [16/Nov/2008:10:18:17 -0900] PID 248 (/usr/libexec/cups/filter/cgpdftoraster) stopped with status 1!
I [16/Nov/2008:10:18:17 -0900] Hint: Try setting the LogLevel to "debug" to find out more.
E [16/Nov/2008:10:18:17 -0900] [Job 6197] Opening raster file failed!
E [16/Nov/2008:10:18:17 -0900] PID 249 (/Library/Printers/Brother/Filter/rastertobrother5240) stopped with status 1!
I [16/Nov/2008:10:18:17 -0900] Hint: Try setting the LogLevel to "debug" to find out more.
E [16/Nov/2008:10:18:17 -0900] [Job 6197] Job stopped due to filter errors.
I have compared files installed at /Library/Printers and /Usr/Cups between the two machines and can't see any significant differences. I have several user accounts, websites and mysql installed on this machine, so i'd really like to solve this without have to re install the OS.
I know this is a complex post, but i am hoping some can spot something in this mess that might give me some ideas.
Oh ... ya ... and i did turn on debug in cups.conf, but that didn't really seem to provide much more useful informations. the above errors were the key elements.
thanks
dk
Both imacs started with 10.4.x and were later upgraded to 10.5.5
One mac (we'll call this the 'problem child') was working with the mfc846n printer under 10.4.11. When upgraded to 10.5.1 it began throwing an error "LoginServer unexpectedly quit".
This error is documented on the brother site. Their solution is to install a new twain driver which fixed the loginserver error.
After upgrading problem child from 10.5.1 to 10.5.5 however, the printer fails to print.
To trouble shoot i pulled out the other imac added a printer reference in system preferences and it prints fine.
The only difference between these two computer is that the second (working mac) never had the original brother software installed, while problem child had the fax/scan etc software install from the cd that came with the printer.
With OSX10.5 brother uses the native printer drivers installed as part of the OS.
I have deleted the /library/printers/brother folder (largely to get ride of the annoying Control Center application that runs at startup (regardless to what you choose in the apps preferences).
Also to trouble shoot, i connected the printer directly (USB) to see if the problem was somehow related to how the printer is being shared .... its connected to a airport mini or what ever apple calls their small no port router.
Relevant line from the printer error log are:
I [16/Nov/2008:10:18:17 -0900] [Job 6197] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 248)
I [16/Nov/2008:10:18:17 -0900] [Job 6197] Started filter /Library/Printers/Brother/Filter/rastertobrother5240 (PID 249)
I [16/Nov/2008:10:18:17 -0900] [Job 6197] Started backend /usr/libexec/cups/backend/mdns (PID 250)
E [16/Nov/2008:10:18:17 -0900] [Job 6197] cgpdftoraster: got an error from cupsRasterInterpretPPD
E [16/Nov/2008:10:18:17 -0900] PID 248 (/usr/libexec/cups/filter/cgpdftoraster) stopped with status 1!
I [16/Nov/2008:10:18:17 -0900] Hint: Try setting the LogLevel to "debug" to find out more.
E [16/Nov/2008:10:18:17 -0900] [Job 6197] Opening raster file failed!
E [16/Nov/2008:10:18:17 -0900] PID 249 (/Library/Printers/Brother/Filter/rastertobrother5240) stopped with status 1!
I [16/Nov/2008:10:18:17 -0900] Hint: Try setting the LogLevel to "debug" to find out more.
E [16/Nov/2008:10:18:17 -0900] [Job 6197] Job stopped due to filter errors.
I have compared files installed at /Library/Printers and /Usr/Cups between the two machines and can't see any significant differences. I have several user accounts, websites and mysql installed on this machine, so i'd really like to solve this without have to re install the OS.
I know this is a complex post, but i am hoping some can spot something in this mess that might give me some ideas.
Oh ... ya ... and i did turn on debug in cups.conf, but that didn't really seem to provide much more useful informations. the above errors were the key elements.
thanks
dk
imac, Mac OS X (10.5.5), brother MFC846N
