No HDCP support - Fix?

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Level 1

0 points

No HDCP support - Fix?

I know I've seen this topic here before, but never a fix that works for me. By way of review: I get the "HDCP isn't supported by your HDMI connection . . .you will need to use the component video connection . . ."

I've read posts that suggest turning the ATV on and off, but this doesn't seem to solve the problem. Strangely, from time to time, I will randomly check one of the movies I have downloaded and told I can't play, and suddenly it will play. The next time I try it, no luck.

I have my HDMI running to my AV receiver then to my TV into a HDMI to DVI adaptor.

What's the deal. Someone help! I love my ATV, but I am ready to chuck it.

Apple TV, Mac OS X (10.5.5)

Posted on Nov 16, 2008 8:29 PM

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Answer 1

Nov 17, 2008 1:45 AM in response to Wookietech

As with so many malfunctioning devices, it is hard to find the right solution. I had tried everything on this forum before calling the Apple tech Center, to no avail.

I would strongly suggest calling Apple Support on this issue. They need to be aware that something is not working properly. As I posted on another thread in this forum, I did a factory reboot and that fixed the issue for me, at least for the past three days.

I do not know the source of the problem, but I do know that it is recent as my ATV is almost a year old now and has worked flawlessly with HD content over my HDMI cable, unitl last week.

Let's hope Apple has an udate/upgrade in the works to address this situation.

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Answer 2

Dec 16, 2008 5:57 AM in response to texas gold

Perhaps this helps:

http://discussions.apple.com/message.jspa?messageID=8634176#8634176

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Answer 3

Dec 16, 2008 5:58 AM in response to texas gold

Perhaps this helps:

http://discussions.apple.com/message.jspa?messageID=8634176#8634176

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Answer 4

Chenks

Level 5

7,435 points

Dec 16, 2008 8:40 AM in response to Wookietech

Wookietech wrote:
I have my HDMI running to my AV receiver then to my TV into a HDMI to DVI adaptor.

i think you have found what is likely to be the problem!
if your TV does not actually have an HDMI port, it may not support HDCP.

try connecting the appletv direct to your TV and see if the probem still persists.

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Answer 5

RichardF

Level 1

117 points

Dec 16, 2008 1:05 PM in response to Chenks

My TV is only 1 year old. It is 1080p and has 2 HDMI ports. One is connected to my ATV, the other to my DirecTV receiver. Both are working well, I have no problems watching either box, including purchased HD content. However, I still get the HDCP not supported message for the ATV. I just press OK, then the content plays normally. This just started in the last couple of weeks. I don't know what the issue is or how to resolve it. Just adding my observations.

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Answer 6

Mar 16, 2009 10:09 PM in response to Wookietech

Yet another frustrated user.

I have verified my TV and cable are HDCP compliant, yet have suddenly started getting the same error message.

Check out http://discussions.apple.com/thread.jspa?messageID=9132347&#9132347

Frustrating to say the least. The more people yell, the more we have a chance of being heard.

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