Apple TV disappeared

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Apple TV disappeared

I have been unable to see Apple Tv on my iTunes for over a week, so in accordance with other forum discussions, I did a factory reset (apparently thereby losing the TV shows and movies I had purchased), removed Apple TV from the list, unplugged everything, waited 30 sec and restarted everything. There is still nothing

The network is functioning, I can see the trailers. Everything is connected via Ethernet. Under preferences, look for Apple TVs is still checked and there is no apple tv listed. How do I get this solved!?

Message was edited by: thebullers

iMac flat panel G4, Mac OS X (10.5.5)

Posted on Nov 17, 2008 4:31 AM

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Answer 1

Nov 17, 2008 5:05 AM in response to thebullers

Did you attempt to relink the library and the tv after restoring. Try to remember what you did or what happened a week ago that might cause this issue, change/reprogram router, instal new software etc, etc.

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Answer 2

thebullers Author

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Nov 17, 2008 5:11 AM in response to Winston Churchill

Yes, i did try to relink - in the sense that I clicked look for apple tvs under preferences in iTunes, but there is no apple tv listed in that window. I haven't installed any new hardware or anything, so cannot explain why it happened.

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Answer 3

Nov 17, 2008 5:14 AM in response to thebullers

Yes, i did try to relink - in the sense that I clicked look for apple tvs under preferences in iTunes.

But did you select 'connect to itunes library' from the tv and receive your pass code.

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Answer 4

thebullers Author

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Nov 17, 2008 5:25 AM in response to Winston Churchill

Yes, I did. But if it doesn't show up on iTunes, I can't use the code, no?
i also just tried reinstalling iTunes. Still nothing. Do I need to uninstall iTunes first and then reinstall?
Thanks

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Answer 5

Nov 17, 2008 5:51 AM in response to thebullers

thebullers wrote:
Do I need to uninstall iTunes first and then reinstall?
Thanks

I wouldn't know if reinstalling itunes is the answer, it's probably best you diagnose the problem if you can before altering anything, are you able to connect the tv directly to the mac to eliminate the router.

If you want to reinstall itunes, see the article below on removing it first.
http://support.apple.com/kb/HT1224?locale=en_GB

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Answer 6

thebullers Author

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Nov 17, 2008 6:17 AM in response to Winston Churchill

Unfortunately, the Apple TV is in another room and I am unable to connect them directly. They are connected via dLan (ethernet over mains) which has always worked perfectly. The modem is connected vis dLan as well, and the apple TV sseems to be able to access the internet perfectly fine, so that can't be the problem, I don't think.
What a pain! But judging from all the other discussions in all of the other forums, I am not alone in this issue.
Any more suggestions?
Thanks

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