Cannot open one website - johnlewis.com

Strange. http://www.johnlewis.com is a superb site and has always worked perfectly for me.

(Too perfectly in fact: both my sons had their weddings lists there... 😉 )

Does this happen on all your browsers (which ones)? Do you get any kind of message when you try to connect?

Do you have any proxy settings in your network preferences? If there are any setting there that you don't know you need (check both the "Using a PAC file" section and the "Manually" section), remove them, restart your Mac, and see if that fixes the problem.

JustinR wrote:
Hi,

I'm unable to open www.johnlewis.com on my MacBook and iMac, using or not using OpenDNS, connected via ethernet or wireless, and with Safari or FireFox.

I've been on my ISP's forum and other Mac users are able to access the site.

I've created a new user account
Cleared Safari cache, history etc.
Reset Safari
Rebooted the router

Using Terminal, I can DIG the site so it's surely contactable but my browsers don't see it.

Nothing seems to allow me access to johnlewis.com

Any ideas?

Can you get it using FireFox?

It could possibly be a mangled cookie.

Try deleting all cookies for that site as well as your bookmark if you have one. Restart Safari, then type in the URL and go there to set up new cookies.

Any better?

Try this!

Close Safari.

Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:

208.67.222.222
208.67.220.220

Click on Apply Now and close the window.

Restart Safari, and repair permissions.

If that didn't do it, then try this as well:

Empty Safari's cache (from the Safari menu), then close Safari.

Go to Home/Library/Safari and delete the following files:

form values
download.plist

Then go to Home/Library/Preferences and delete

com.apple.Safari.plist

Repair permissions (in Disk Utility).

Start up Safari again, and things should have improved.