iTunes has stopped working

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iTunes has stopped working

Every time I try to load iTunes (this randomly started today), I get a message that says "iTunes has stopped working" before the program even opens. Then, it instantly shuts it down. I tried to reinstall it by accessing Apple's website via Internet Explorer. However, every time i try to open apple.com or any of its related websites in Explorer, Internet Explorer quits working. It doesn't do this for any other website. I have Windows Vista on my computer and I have heard that the two do not interact well. My question is, though, how can i fix this problem? because i cannot update my iPod or purchase any new music, etc. if i cannot open iTunes. Thanks!

Dell Inspiron 1420, Windows Vista

Posted on Nov 17, 2008 7:44 PM

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Answer 1

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Chunkstyle

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Feb 4, 2009 5:48 PM in response to gdr123456

I'm having the exact same problem, and now I can't sync my iPhone. Very annoying.

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Answer 2

hmacross

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Feb 4, 2009 9:19 PM in response to gdr123456

I think it has to do with Vist (64 bit) and Itunes not being compatible. There are a few posts about how to solve these problems in Vista.

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Answer 3

vextasy

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Feb 11, 2009 1:39 PM in response to gdr123456

I recently had the same problem and after a lot of wasted time fixed it by authorizing and de-authorizing the computer in iTunes. I describe the fix here:
http://vextasy.wordpress.com/2009/02/10/a-solution-to-the-itunes-has-stopped-wor king-problem-on-vista/

This may not be the cause of your problem but it takes 30 seconds and so is worth a try.

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Answer 4

nomsie

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Feb 11, 2009 2:46 PM in response to vextasy

I'm having the same problem and am running vista 64 bit. Unfortunately I can't try the 'deauthorising computer' fix as itunes stop responding as soon as it displays. Itunes 8 has been extremely unstable since I downloaded it onto my computer. At first it crashed occassionally, and then with more regularity until now I can't get it to do anything! It is so frustrating. I hope apple come up with a fix soon. I have ensured I'm running the one for 64bit and have uninstalled and reinstalled several times with no success. Arrrgh!

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Answer 5

hmacross

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780 points

Feb 11, 2009 7:52 PM in response to nomsie

Have you installed the version of iTunes for Vista 64 Bit (if that is what you are using)?

http://support.apple.com/downloads/iTunes8_0_1_for_Windows_64bit

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Answer 6

nomsie

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Feb 13, 2009 4:05 AM in response to hmacross

Yes, it is definitely the 64bit version of itunes....

Well, here's the latest - I opened itunes using a different library and all was well. I haven't had the error message since. Unfortunately I'm having to load all of my music again which will take ages, but at least it's not freezing now. I'd just love to know what happened? Also apple seem to not pay the slightest attention. There are so many posts reporting the same thing and no fix has been forthcoming.

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