Battery explosion, magsafe issues.

Hello,

Firstly, I would like to say that the quality of the magsafe adapters is terrible.
I bought my second after my first went 'pop'. This cost me £60, and within a few months the cord has become loose, exposing bare wiring. I understand this is still within warranty, but is nevertheless unacceptable.

Secondly, and much more importantly, recently I have bought a new computer and have not been using my Macbook as much. However, today I attempted to charge it so that I could play a game that is not installed on my PC yet. It was plugged in and seemed fine. I did not notice anything strange while booting, however when trying to launch the game, the laptop abruptly turned itself off. Thinking this was odd, I unplugged it, only to notice that the battery had a noticeable bulge.
I immediately removed the battery. The casing has warped substantially so that the individual battery packs inside are visible. The front casing has also warped away from the main body.

I am at a loss to explain how this might have happened. I also cannot find any way to e-mail apple about this, as the support pages are all circuitous and suggest I call a premium-rate number.
Any suggestions as to what I can do now would be greatly appreciated.

I bought the laptop only around a year ago. I believe I have an applecare plan, although I probably did not register it and cannot remember exactly where it is.

Macbook Pro 17", Mac OS X (10.4.9)

Posted on Nov 18, 2008 4:56 AM

Reply
4 replies

Nov 18, 2008 5:34 AM in response to Ewen

Ah yes, I see this now.
It appears as though the laptop is still under warranty.

Where do I go from here? I would rather not have to phone and end up in a queue, but it appears as though it is my only option.
Apparently I am entitled to free phone support, however it does not give me a separate number to call other than the premium-rate one.

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Battery explosion, magsafe issues.

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