Corrupt iPod file

I've had this happen twice now and can't figure out what's causing it, so I'm hoping someone else has suggestions. When I plug my iPod into my computer to update it, an error message pops up saying that the "PlayCount" file on the iPod is corrupted and unreadable and needs to be repaired using the "Chkdsk" utility. It does seem to actually be corrupted because it will not record new play counts or keep track of those songs I've played immediately before it has this issue. Both times I've used the "Restore" feature of the iPod updater, which does fix the problem, but this isn't exactly ideal because then I have to load everything back onto my iPod, which takes quite awhile because I have a few thousand songs. Does anyone have any idea why this keeps happening so I can (hopefully) prevent it from happening in the future? Oh, and this is a recent development, too. I've had the iPod since September and the first time this happened was at the end of December and then again earlier this week, and (as far as I know) I haven't been using it any differently. Thanks!

Posted on Jan 13, 2005 1:19 AM

Reply
406 replies

Jan 16, 2005 1:32 PM in response to DAVID ROBERTSON

Hey - nice one David,

(it's just Gopha. 'Da' isn't a first name. It's like a title. You know - Da=The - like 'The Gopha' - but with a more streetwise sound. Like "ma main man Da Gopha, how many golf courses you dug up today?" - only a bit classier. Or is DA - as in District Attorney...?!)

Anyways, I'm getting sidetracked on pedantics.

Does the updater actually go through - and are people receiving it okay...? If that's a yes, then methinks you're going to be terribly popular on Discussions! All the very best.

Cheers,

Da Gopha.

Jan 16, 2005 1:54 PM in response to Gail Collier

Hi,

If you are having the sysinfo/Play Counts corruption error asking for the running of chkdsk, try doing a soft reset on your iPod first (Select+Menu) - which is a far less painful way of fixing the said problem.

However, if you would like to run chkdsk, you'll need to activate your iPod for disk mode so it appears recognisable to Windows.

The recognised way is to connect your iPod, head into iTunes, right Click iPod and goto Properties (or something like that) - and select Enable Disk Mode.

Then you'll be able to find out what drive your iPod is, and run chkdsk on it from the DOS command prompt.

Hope this helps you out.

Kind regards,

Da Gopha.

Jan 17, 2005 12:32 PM in response to AbbyM

Hi,

I can't run the chkdsk utility as described here, because I keep getting the following message:

"The type of the file system is FAT32.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another process. Chkdsk may run if this volume is dismounted first. ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID. Would you like to force a dismount on this volume? (Y/N)"

(Please note I am not running iTunes when this happens.) If I select Y to dismount, I get the following message:

"Volume dismounted. All opened handles to this volume are now invalid.

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)"

I select N at this point.

I believe on the 3G iPods, there was a way to make the iPod scan itself, unattached to your computer -- something about doing a reset, and then when the Apple logo was displayed, pressing REW, FF, Menu, and the select button. Is there a way to do this on the 4G iPods?

As it seems the only permanent fix at this point is to go back to a firmware version earlier than 3.0.2, I tried an older version of the iPod updater I had on my system (2004-07-15), which the readme says has iPod Software 3.0, but when I ran it, 'update' was greyed out, because it said my iPod software was 3.0.2, "up-to-date". Is there a way to force it to update, without doing a full restore and thus losing all my music on the iPod?

If there isn't, what exactly are the problems that will continue to occur with 3.0.2? I've heard that play counts will not be updated, and the settings will be lost if the iPod enters deep sleep -- anything else?

My email address is ccapell@telus.net, if David would be kind enough to email me the 3.0.1 updater also (it's newer than the 3.0 version I have).

Thanks,
Chris

Jan 17, 2005 12:48 PM in response to Chris Capell

Hello Chris,

In response to your queries:

1) Running chkdsk is not the most efficient way of getting rid of this irritating error. The easiest way is simply to do a soft reset (Select+Menu until the Apple logo appears).

2) If you would like to run chkdsk - and there's nothing stopping you from doing so, you can select Yes when asked to schedule the next time the system restarts - just leave iPod connected, and the chkdsk should run when you restart your computer. There's nothing wrong with this message - it's just Windows saying it can't get exclusive access to the drive which it needs for chkdsk /f.

3) As far as I'm aware, the chkdsk mode onboard iPod is not the same for Gen3 as Gen4 - I've tried accessing it using the same combination of things you've suggested (I think it's Select ForRev) - but it doesn't work.

4) You'll have to roll back to 3.0.1 - this is a more significant update than the original 3.0. 3.0.1 has improved battery performance taking your iPod up from 12hr battery runtime to 13-14hrs (in my experience). Use the 2004-08-06 updater (or equivalent) - I see you've emailed David for this.

5) No major problems with continuing to use 3.0.2. Play counts, on-the-go ratings you've made, global iPod settings will all be lost (as we've noted). You can avoid this by using iPod regularly to stop it deep sleeping. Or do a Reset when it occurs.

I've rolled back - because I do a lot of my ratings on the move, so I found it most irritating to have lost these when I discovered the error....

Hope this has been of help to you.

Kind regards,

Da Gopha.

Jan 17, 2005 1:41 PM in response to Da Gopha

Hi Gopha,

Thanks for your detailed response. Two questions:

1. How do I roll back to 3.0.1? As I said, if I try to use the updater with 3.0, it tells me I can't update, as my software is 3.0.2 and already up-to-date. I assume that it will do the same thing when I get the 3.0.1 version from David. Do I have to do a restore, and thereby lose all my music, etc., on the iPod?

2. You say that to avoid the issue of play counts, on-the-go ratings, and global iPod settings being lost, I can "use iPod regularly to stop it deep sleeping. Or do a Reset when it occurs." Does this mean that stuff will be restored if I do a reset (holding down menu and the select button) when the iPod comes out of deep sleep? I don't think so, but I'm not sure. I'd guess what you mean is that this will get rid of the error message I get when I connect the iPod to my computer after a deep sleep, but the info will already be lost.

Oh, and I haven't emailed David, just posted that I'd like him to email me -- sorry for the newbie question, but is there a way for me to message him or email him?

Thanks again,
Chris

Jan 17, 2005 5:37 PM in response to Da Gopha

Hi everyone,

I am on this thread as I am getting the same message as the rest of you about my Play Counts being corrupted and needing to run chkdsk. I have read all your posts and I am such a newbie and have such low computer literacy skills that I'm having a hard time understanding what I am actually supposed to do about this problem. I seem to understand that my iPod needs to have its software updated (or actually changed to an earlier, not updated version) but I don't really understand where I can get this and then what exactly I do with it. You are all so kind to give so much help and information freely but can someone spell it out a bit more for me what I need to do to take care of this problem? Thanks.

Jan 18, 2005 7:52 AM in response to Chris Capell

Hi Chris,

Apologies for the detailed response - I wish I could make things more simplistic!

1) Roll back to 3.0.1 - use Updater 2004-08-06 or 2004-10-? which contain firmware 3.0.1. Don't use updater which rolls back to 3.0 - this has caused problems for people, and the 3.0.0 firmware is inferior compared with 3.0.1. You can't actually update to an older firmware - only restore - so yes, you will lose all your settings, data and music on iPod. However, if you have it all in iTunes, it'll be fine - just resynchronise...

2) If you do a soft reset on iPod with the buttons - no - you will not lose your music. It's not the same as Restore. Restore can only be performed from the computer using iPod updater. A soft reset is like rebooting your computer - and is often used to get iPod to respond when it's crashed. All it does it to effectively restart iPod. You'll lose only the clicker setting if I'm not mistaken. When iPod wakes up from deep sleep, it is effectively doing a soft reset. Doing a manual soft reset should get rid of your error message when you connect, but yes, you will have already lost the global settings when iPod wakes - which is why I suggest reverting to 3.0.1 firmware.

Sorry, but there doesn't appear to be a way to email or message directly to people on this forum (it's not a silly question - I asked the same thing a few weeks ago). Unless the user has posted contact details in their Profile (click their name on the post), you'll have to resort to using the board to contact them...

Hope this has been of help to you.

Kind regards,

Da Gopha.

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Corrupt iPod file

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