Corrupt iPod file

Thanks for the info...!

The HDD scan takes a lot longer from Scandisk in Windows - so I guess this onboard chkdsk is a good alternative... However, although it takes longer to do Scandisk, I prefer it for thoroughness - because it does a surface scan of the drive too...

However, to fix the error message, a soft reset is all that's needed...

All the best,

Da Gopha.

Thanks to Da Gopha, Chris, David, all of you for your instructions and encouragement. I will give this a try but I have to admit I'm a little nervous to do it!

To anyone who has the 3.0.1 firmware if you can email it to me at belizecity@msn.com.

Thanks!
Anne

Mailing now (so no one else has to... 🙂.

C

Need to ask a quick survey please:

Can those of you who are applying the 3.0.1 firmware (using Updater 2004-08-06 or similar) please let me know if it's been successful for you (in terms of actually doing the Restore without incident, and in the correction of the sysinfo/Play Count problem).

Also: did you already have 2004-08-06 on your systems - or did you obtain and install it on our recommendation, having never used it before (ie. your iPods were shipped with either 2004-11-15 or 2005-01-10).

Just wondering on the success rate, given a few reports of folks having a few issues with a 3.0.1 updater when installed in the presence of an existing 3.0.2 updater.

Much appreciated. All the best,

Da Gopha.

Could I get a copy of the old firmware emailed to mark.farina@gmail.com?

Thanks!!

Mailing Mark now...

I had the same error message, and e-mailed HP support. They replied promptly with detailed instructions - they had me back up my music files and then remove all bits and pieces of iTunes and iPod Updater from my computer before re-installing it. A bit lengthy, but if anyone wants the instructions, I'll be glad to post them.

Seems to me the error appeared right after I updated the newest version of iTunes. I don't know if it's a coincidence or not, but I'll refrain from updating this time and see if it happens again. Meanwhile, I'm going to save Gopha's instructions - considerably shorter than mine.

I'd like to see the HP instructions. Maybe I can gleam them and pick up something for the mini I just bought.

I'm going to system restore to before the disaster. Then try a new iPod that my apple store was kind enough to give me. They thought that the drive on my first one may have crapped out seeing as how they couldn't even reformat it on a mac.

Thanks!!

Mark,

Here's the instructions HP sent me (for Windows XP):

In order to try and resolve your issue we are going to need to delete
all hidden files and folders. Please make sure you back up your music
files before proceeding.

1. In Control Panel, open Add or Remove Programs. Remember in Windows
XP there is Classic View and Category View. Select Classic View.

2. Select iTunes form the list of currently installed programs.

3. Select Change/Remove button.

4. An iTunes for Windows Installshield window appears.

5. Select the Remove option and select the Next button. The Remove
option is not the default.

6. A Confirm Uninstall window appears. Select the OK button.

7. An iTunes for Windows Installshield window appears. It says
"Maintenance Successful. Setup has completed maintenance on iTunes.

8. Select the Finish button. This removes most of iTunes Software from
the computer. There are a few files left over including all the audio
files that you will delete after you remove the iPod Updater and
restart.

Next you will remove the iPod Updater.

Note: If older versions of the iPod Updater are on your computer, the
Add/Remove process may not remove the iPodService. Instead you will have
to manually throw this item into the Recycle Bin.

9. In Add/Remove Programs, select iPod Updater.

10. Select the Change/Remove button.

11. A Confirm Uninstall window appears. Select the OK button.

12. The iPod Updater application is removed.

13. In Add/Remove Programs, select QuickTime.

14. The QuickTime Uninstall window appears.

15. Select the Uninstall Everything button.

16. The Uninstall successfully window appears.

17. Select the OK button.

18. Close the Add or Remove Programs window.

19. Close the Control Panel window.

20. Click Start and point to Turnoff Computer. Select the Restart
button.

Although the dialog boxes made you feel like all the software from the
Install CD was removed it has not.

Songs purchased from the iTunes Music Store or imported from CDs are
saved in the My Music folder of the user by default. These files will
not be removed following this procedure.

Lets remove the files that were not removed by the Add/Remove control
panel.

1. Open My Computer.

2. Open your hard drive.

3. Open the Program Files folder.

4. Delete the iPod, iTunes or QuickTime folder if they are still
present on your hard drive.

5. Move back to the hard drive window.

6. Open the Documents and Settings folder.

7. Open All Users.

8. Select the Folder Options form the Tools menu.

9 The Folder Options window appears.

10. Select the View tab.

11. Select "Show hidden files and folders."

12. Select the OK button.

13. Open the Application folder.

14. Delete the QuickTime folder if it is present.

15. Open the Apple Computer folder.

16. Delete the iTunes folder.

17. Go back to the Documents and Settings folder.

18. Open your user folder. (your name)

19. Open the Application Data folder.

20. Open the Apple Computer folder.

21. Delete the iTunes folder.

22. Open the Local Settings folder.

23. Open the Application Data folder.

24. Delete the iTunes folder

25. Go back to the Local Setting Folder.

26. Open the Temp folder.

27. Delete the QTInstallerHelper.dll

28. Empty the Recycle Bin.

29. Select Folder Options form the Tools menu.

30. Select the View Tab.

31. Select "Do not show hidden files or folders"

32. Select the OK button.

33. Select Turn Off Computer from the Start menu.

34. Select the Restart button.

35. Insert the installation CD and begin installing the software again.

Hi Michael,

Was it the sysinfo/Play Counts error message that you were encountering?

If so, then the simple instruction is to soft-reset your iPod to get rid of the problem.

It is an issue inherent to 3.0.2 firmware, so reinstalling Updater and iTunes will only reinstall the same problem again.

Or is it another error/problem you're encountering?

However, your instructions are very useful for those people who need to completely remove all iPod/iTunes software cleanly before reinstalling (as some people are needing to do).

Cheers,

Da Gopha.

I am having "corrupt file" problems on my iPod since updating to 3.0.2. I would be most grateful if someone could e-mail me the 3.0.1 firmware. Many thanks.
Seamus Halford
shalford@unison.ie

Good morning, Gopha (I suppose it's "Good afternoon" for you). Yes, it was the "sysinfo" error, and I'm not sure why HP sent me down such a tortuous path. I definitely like your soft reset suggestion better. Much obliged.

Hi there,

Thanks for your reply (yes, afternoon/evening for Gopha).

I guess HP were just following Apple's suggestion which they've posted for iPod Shuffle with a similar error message.

It certainly is a torturous route - and the soft reset is a simple solution. But I'm sure you're aware that this is a temporary solution, as I've discussed above. Until Apple get it fixed properly, restoring back to firmware 3.0.1 is the only real way of getting rid of the problem for good.

But your information is very useful - if you don't mind, I'd like to direct certain people to it. There are many people having issues uninstalling iTunes 4.7.1/reinstalling iTunes 4.6 - and this is by far the most detailed step-by-step instruction guide I've seen so far.

Kind regards,

Da Gopha.

chris, would you be kind enough to send me the old updater (netpimp@gmail.com)?

Thanks,
D

I would love a copy of the 3.0.1 firmware too please. Email jeremy_kalman@yahoo.ca

Thanks.

P.S. Why doesn't Apple host older versions of it's software?