Syncing and duplicates

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Level 1

20 points

Syncing and duplicates

I'm syncing the iPhone with iCal (iCal is synced with Entourage in the i Mac).
I have duplicates all over the place, but on some contacts or events only :
- for contacts, I don't see any logic, but I see in some contacts 5 times the same phone number or email
- for events, it duplicates mostly (but not only) recurring events.
And it does so each time I sync. You may imagine the mess I get.

iMac 3,06 Ghz-4Gb, Mac OS X (10.5.5)

Posted on Nov 19, 2008 6:12 AM

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Answer 1

Nov 19, 2008 6:37 AM in response to Hellstan

are you syncing with more than one computer?

are your contacts in more than one place on the computer you are syncing with?

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Answer 2

Hellstan Author

Level 1

20 points

Nov 19, 2008 6:41 AM in response to Dynamite DJs

As said, sybcing with the iMac only.
In the iMac, contacts are in:
- Entourage
- Address Book (Apple)
Before using the iPhone, that configuration did not generate
duplicates.
I tried a clean slate, by erasing everything on the iPhone,
then choosing the option "Informations on computer erase
infos on iPhone".
No avail.

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Answer 3

Nov 19, 2008 6:56 AM in response to Hellstan

See this, it may help. http://www.entourage.mvps.org/faq_topic/duplicates.html

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Answer 4

Hellstan Author

Level 1

20 points

Nov 19, 2008 7:03 AM in response to Dynamite DJs

For me, this is jargon.
Plus : I don't want to suppress duplicates ex post after each ⚠ sync.
I want to have no duplicates, like before. 😉

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Answer 5

Damon M.

Level 4

3,705 points

Nov 19, 2008 2:56 PM in response to Hellstan

One thing that might help out.

When syncing the iphone with entourage, there is a 2 step process.
1 is the iphone syncs with ical.
2 ical syncs with entourage.

One way to look at this is to find out where the duplicates are being created.
You might want to try disabling calendar syncing between ical and entourage.
Now clean up the data in ical.
Sync the iphone with ical replacing all the calendar data on the iphone.
The option for replacing is found in the advanced section of the info tab when the iphone is connected with itunes.
Test for a little while to see if duplicates are showing up.
Now turn on calendar syncing between ical and entourage.
This will create an entourage calendar in ical.
Sync with the iphone.
Test and see if duplicates start showing up.

Also, on the iphone there is a default calendar you can set in Settings > Mail, Contacts, Calendars.

Hope this helps.

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