9 Replies Latest reply: Feb 2, 2009 2:21 PM by maugustson
brianne707 Level 1 (0 points)
my iphone 3G has water damage. it was submerged in water. does anyone know if there is any hope on being able to repair this?

dell, Windows XP
  • Jason L Community Specialists
    Hey brianne707,

    Your best shot at getting it repaired will be contacting a 3rd-party iPhone repair company.

    Liquid damage is not covered under the iPhones warranty and its not repairable.
    "An iPhone that has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces is not repairable or eligible for service."

  • wreavis Level 1 (0 points)
    i found a great place that will repair water damaged or any other type of damage to the iPhone
    they work with AT&T and Apple with non warranty repairs

    www.northbayelectronics.com is the website

    they fixed my broken screen for $125 and my friend had water damage and they fixed hers for $100
  • roaminggnome Level 10 (95,027 points)
    You may be able to find a 3rd party repair provider on Google.

    I don't have any experience with any, but if you are able to find a provider on the internet, you can post here to see if anyone has any experience with that particular repair place.

    Good Luck, I hope you get it working again.
  • Jane Knox Level 3 (690 points)
    Put it in a jar full of uncooked white rice and leave the jar in the sunshine for a few days.

    It might dry it out enough to come back to life. maybe.
  • iphonelloyd Level 1 (0 points)
    i think it depends on how badly the "submergence" was with the water...
    was it dropped in a bucket of water, or did you splash a few drops of water on it?

    i work for the carphone warehouse and 9 times out of 10 if a phone has water/liquid damage, the phone is whats called BER - beyond economical repair due to the water corroding the circuit board inside the phone, meaning its cheaper to buy a new handset than it is to repair.

    sometimes i've known people to dry them out succesfully in an airing cupboard or on a radiator, and they've been working fine. But over time, the phone could worsen, as the erosion grows and grows.

    Its a catch 22, and no guidelines to follow, just how badly your phone was attacked by water.
  • W9FIF Level 2 (315 points)
    Let it dry first! Before you decide.
  • wreavis Level 1 (0 points)
    i found a great place that will repair water damaged or any other type of damage to the iPhone
    they work with AT&T and Apple with non warranty repairs

    www.northbayelectronics.com is the website
  • bshannon Level 1 (0 points)
    If you search for "www.northbayelectronics.com" you'll find many
    entries that are exactly the same as the one posted above on this
    forum. Clearly someone from the company posted all these identical
    entries under different user names. Let me balance that entry with
    the perspective of a real customer.

    I sent my iPhone 3G to NorthBay Electronics to repair water damage.
    I called them before I sent my phone in and they said they were getting
    so much business that it would take 3 - 5 days to fix my phone.

    In the end, they had my phone for an entire week (let's say 5 business
    days), and with the shipping time I was without my phone for 12 days.
    I sent the phone in via USPS Express Mail. Apparently no one was home
    the first time they tried to deliver it, so a day was lost there. I
    chose FedEx for the return shipment. The phone was shipped back to me
    via FedEx on a Friday. The price for the FedEx shipment was more than
    what I paid for overnight Express Mail, but it was only for the FedEx
    2day shipping, so I didn't receive my phone until Monday, despite the
    fact that I'm only 3 hours away from them.

    They claimed the battery in my phone wasn't working as well as it
    should, which is plausible for damage such as this. It's also the
    kind of thing where they could claim the battery is bad, charge me
    for a replacement, and do nothing. So, I asked them to send me the
    old battery. When I got the phone back, the old battery wasn't
    included. Almost two months later, and after several emails to them
    and several promises from them, I still don't have the old battery,
    which makes me extremely suspicious.

    In the end, although they did actually fix my phone, I can't recommend
    them. Their customer service is poor, and their business practices
    are questionable. There are plenty of other companies that offer
    this service, some of them very well established. Take your business
    to one of these other companies.
  • maugustson Level 1 (0 points)
    My wife WASHED her first gen iPhone Saturday morning. As in, full cycle, 30 minutes in the washing machine wash! Bricked, right? After we bought her a new 3G, the next morning, my daughter was playing with her "new pretend iPhone," when I plugged it in just for giggles, when to my surprise, the battery with a red line. I waited FOREVER to see if anything would happen. I left it plugged in overnight and when I checked it this morning, poof, it was working perfectly, aside from a bit of cloudy spots under the screen. Unbelievable. Congratulations 5 year old daughter, you know now have the badest iPod in kindergarten!