25806 Views 9 Replies Latest reply: Feb 2, 2009 2:21 PM by maugustson
Your best shot at getting it repaired will be contacting a 3rd-party iPhone repair company.
Liquid damage is not covered under the iPhones warranty and its not repairable.
"An iPhone that has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces is not repairable or eligible for service."
i think it depends on how badly the "submergence" was with the water...
was it dropped in a bucket of water, or did you splash a few drops of water on it?
i work for the carphone warehouse and 9 times out of 10 if a phone has water/liquid damage, the phone is whats called BER - beyond economical repair due to the water corroding the circuit board inside the phone, meaning its cheaper to buy a new handset than it is to repair.
sometimes i've known people to dry them out succesfully in an airing cupboard or on a radiator, and they've been working fine. But over time, the phone could worsen, as the erosion grows and grows.
Its a catch 22, and no guidelines to follow, just how badly your phone was attacked by water.
If you search for "www.northbayelectronics.com" you'll find many
entries that are exactly the same as the one posted above on this
forum. Clearly someone from the company posted all these identical
entries under different user names. Let me balance that entry with
the perspective of a real customer.
I sent my iPhone 3G to NorthBay Electronics to repair water damage.
I called them before I sent my phone in and they said they were getting
so much business that it would take 3 - 5 days to fix my phone.
In the end, they had my phone for an entire week (let's say 5 business
days), and with the shipping time I was without my phone for 12 days.
I sent the phone in via USPS Express Mail. Apparently no one was home
the first time they tried to deliver it, so a day was lost there. I
chose FedEx for the return shipment. The phone was shipped back to me
via FedEx on a Friday. The price for the FedEx shipment was more than
what I paid for overnight Express Mail, but it was only for the FedEx
2day shipping, so I didn't receive my phone until Monday, despite the
fact that I'm only 3 hours away from them.
They claimed the battery in my phone wasn't working as well as it
should, which is plausible for damage such as this. It's also the
kind of thing where they could claim the battery is bad, charge me
for a replacement, and do nothing. So, I asked them to send me the
old battery. When I got the phone back, the old battery wasn't
included. Almost two months later, and after several emails to them
and several promises from them, I still don't have the old battery,
which makes me extremely suspicious.
In the end, although they did actually fix my phone, I can't recommend
them. Their customer service is poor, and their business practices
are questionable. There are plenty of other companies that offer
this service, some of them very well established. Take your business
to one of these other companies.
My wife WASHED her first gen iPhone Saturday morning. As in, full cycle, 30 minutes in the washing machine wash! Bricked, right? After we bought her a new 3G, the next morning, my daughter was playing with her "new pretend iPhone," when I plugged it in just for giggles, when to my surprise, the battery with a red line. I waited FOREVER to see if anything would happen. I left it plugged in overnight and when I checked it this morning, poof, it was working perfectly, aside from a bit of cloudy spots under the screen. Unbelievable. Congratulations 5 year old daughter, you know now have the badest iPod in kindergarten!