3 Replies Latest reply: Nov 19, 2008 11:20 PM by kastryker
kastryker Level 1 Level 1 (0 points)
My when I plug my iPhone 3G(2.1) into my very old AGP G4 Tower ([snooze]400MHz) it has no problem connecting to iPhoto but is not connecting to iTunes (8.0.1). I get error message every time:

"iTunes could not connect to the iPhone "" because an umknown error occured (0xE8000001)."

I've added a USB2 PCI card thinking it was USB1 issue but it still doesn't connect to iTunes. I have no issues with my iPhone connecting to iTunes on a Powerbook and a MacBook Pro but unfortunately all my music is on the old G4 Tower. What's the issue here? Will the iPhones not sync with iTunes on older/slower machines? Will it only recognize when plugged into Apple USB2 ports? It's very frustrating, any help would be appreciated.

Thanks,
Keith

PowerMac3,1, Mac OS X (10.4.11), 400MHz 1.2GB Memory
  • Allan Sampson Level 10 Level 10 (123,365 points)
    It is possible to sync an iPhone via USB 1.1, I have done so with an old TiBook but only once, but doing so is not supported.

    I suggest transferring your iTunes library from your old G4 Tower to your PowerBook or MBP - whichever one you prefer using for the sync process with your iPhone.
  • Jason L Community Specialists Community Specialists (10,530 points)
    kastryker wrote:
    "iTunes could not connect to the iPhone "" because an umknown error occured (0xE8000001)."


    Hey Keith,

    This error is generally related to a USB connection issue. Try disconnecting all other USB devices, other than the keyboard and mouse, from your Mac and then testing again. Make sure your USB PCI card software is updated, if available. This article: http://support.apple.com/kb/TS1286 provides more tips for troubleshooting USB connection issues.

    The iPhone does require USB 2.0
    +Mac system requirements+
    +Mac computer with USB 2.0 port+
    +Mac OS X v10.4.10 or later+
    +iTunes 7.7 or later+
    http://www.apple.com/iphone/specs.html

    Jason
  • kastryker Level 1 Level 1 (0 points)
    I figured out my issue. I had to download the drivers for the third-party USB2 card that I installed. My iPhone now syncs with iTunes, iCal, Adress Book and iPhoto.
    Thanks!

    Keith