“Zeichenpalette” sounds like the German name for Character Palette.
You might consider switching to the German keyboard layout. I'm not familiar with the German localisation of the interface, so I don't know what exactly the International pane looks like. You should turn on the Keyboard Viewer anyway, as it is a valuable tool to have for all layouts.
Instructions, relying on pictures more than text, to make up for my lack of German knowledge:
1. Open System Preferences. It has the icon of three realistic gears in a box. You can also pick the fourth item down from the top of the Apple menu.
2. Click the icon of the blue flag.
3. In this preference pane, click the third tab to the right out of the three at the top.
4. Tick the box that has a grey icon of a keyboard next to it to turn on the Keyboard viewer.
5. If you wish to try the German keyboard layout, which will place German quotes in a more accessible position, scroll down and tick the box with a German flag next to it.