10 Replies Latest reply: Oct 1, 2005 5:59 AM by Shuffleupagus
Brent Pelloquin Level 1 (10 points)
I manually restarted my iPod. Normally when I do this the Apple icon comes up on the screen during startup then goes to the normal iPod menu. Today I had to restart it and now it is stuck on the Apple icon. When I restart it again (holding down the Menu and Play/Pause buttons) it restarts and continues to stay stuck on the Apple icon, never taking me to the normal menu. I can't seem to turn it off. All I can do is restart and it continues to hang up on the Apple icon.

Anyone have any suggestions? solutions to this problem?

Thanks for your help.
  • maleo.. Level 1 (45 points)
    Have you tried doing this while it's plugged into the AC adapter?
  • Brent Pelloquin Level 1 (10 points)
    Haven't tried that yet. I'm going to try it right now...
  • Brent Pelloquin Level 1 (10 points)
    I just tried to restart with it plugged in to the AC adapter.

    Still having the same problem. Stuck on the Apple icon.

    Plan B?
  • maleo.. Level 1 (45 points)
    As strange as it sounds, give it a light tap with your hand when the Apple logo comes onto the screen. It might be something I experienced with my iPod, and this was the advice I was given as a short term fix by an Apple genius in one of their stores...
  • Brent Pelloquin Level 1 (10 points)
    tried the tapping. Didn't work. Still the same problem. I've noticed that about 5 seconds into the restart phase the Apple icon actually flickers once real quick, like it was about to go to a new screen, but then the Apple continues to stay up and I'm back where I started.

    I can't even turn it off at this point. Normally if you don't use it for a little while it turns itself off. It's not even doing that right now. Just frozen on the Apple icon.
  • maleo.. Level 1 (45 points)
    Oops... Is it still within it's warranty? Sounds as if it may need a service. The only other thing I can suggest is connecting it to a computer to see if it trying to mount the iPod will kickstart it.
  • Brent Pelloquin Level 1 (10 points)
    negatory. This iPod is a little over 3 years old. I've used it a ton too.
    Been trying to connect it to my computer, but it's not recognizing it.

    Thanks for your help. I guess I'll have to retire it.
    Not sure that it's worth the money to get it serviced at this point.
  • maleo.. Level 1 (45 points)
    No problem, sorry I couldn't help more.

    One last thing.. You could try the Apple DIY service route - it might save you some money on getting it fixed? http://www.apple.com/support/diy/
  • James Cooper4 Level 1 (5 points)
    Hi. Did you find a solution to your problem? my ipod's doing the exact same thing.
  • Shuffleupagus Level 1 (10 points)
    Make sure you try the steps in this article before you send it in for repair:

    http://docs.info.apple.com/article.html?artnum=61584

    Using these steps, I got my iPod to go into disk mode. when I connected it, I initialized the disk. Disk Utility popped up so I used it to erase the iPod and reformat it, although I'm not sure that step was totally necessary. iPod updater came up automatically and prompted me to restore. After restoring (which erases all the data on your iPod, fyi), I unplugged it, reset it (toggled the hold switch on-off, hold down menu and play/pause buttons), and then it prompted me to plug it back into the computer. Now it is copying music!

    good luck!