1 Reply Latest reply: Nov 23, 2008 12:05 AM by cblowery21
TesX Level 1 Level 1 (0 points)
Hi to all. I'm new to this forum.
I get this problem every time I update my iPhone 3G.
In iTunes I download the update and then I install it.
But after the software is extracted and the iPhone is prepared to be updated, it gives me an error.
Then I have to restore the iPhone (which takes a lot of minutes...) and then to resync everything...

Here is the updater's log. Thanks a lot for having taken it a look.
(I have Windows XP SP3)


2008-11-21 14:40:17.984 iTunes.exe[2176:884]: restore library built Oct 24 2008 13:46:43
2008-11-21 14:40:17.984 iTunes.exe[2176:884]: iTunes: iTunes 8.0.2.20
2008-11-21 14:40:17.984 iTunes.exe[2176:884]: iTunes: Software payload version: 5G77
2008-11-21 14:40:28.234 iTunes.exe[2176:884]: iTunes: Entering recovery mode, device 0X9626860
2008-11-21 14:40:32.296 iTunes.exe[2176:884]: iTunes: received kAMDeviceDetached action, device 0X9626860
2008-11-21 14:41:11.843 iTunes.exe[2176:c3c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7
2008-11-21 14:41:11.843 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList, empty list, new device
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: WinAMRestore::ProcessDevNodesChanges: device: 0x0962e858, notify: 1, connected: 0
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7
2008-11-21 14:41:11.859 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: AppleDevice::SetDeviceID: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: WinAMRestore::ProcessDevNodesChanges: device: 0x0962e858, notify: 1, connected: 1
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.875 iTunes.exe[2176:c3c]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.890 iTunes.exe[2176:884]: iTunes: SCEP 4
2008-11-21 14:41:11.921 iTunes.exe[2176:c3c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7
2008-11-21 14:41:11.921 iTunes.exe[2176:c3c]: WinAMRestore::ProcessDevNodesChanges: device: 0x0962e858, notify: 2, connected: 1
2008-11-21 14:41:11.921 iTunes.exe[2176:c3c]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.921 iTunes.exe[2176:c3c]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:11.937 iTunes.exe[2176:c3c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7
2008-11-21 14:41:11.937 iTunes.exe[2176:c3c]: WinAMRestore::ProcessDevNodesChanges: device: 0x0962e858, notify: 2, connected: 0
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7, error 3
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: command device request for 'getenv radio-error' failed: 2002
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: radio-error not set
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: unable to open device_map.txt: No such file or directory
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7: 3
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: <Recovery Mode Device 01E9F4C0>: Recovery mode failed (result = 2002)
2008-11-21 14:41:11.937 iTunes.exe[2176:dd4]: _AMRecoveryModeDeviceFinalize: 01E9F4C0
2008-11-21 14:41:12.343 iTunes.exe[2176:c3c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: WinAMRestore::ProcessDevNodesChanges: device: 0x0962e858, notify: 1, connected: 0
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
2008-11-21 14:41:12.359 iTunes.exe[2176:c3c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7
2008-11-21 14:41:12.375 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7
2008-11-21 14:41:12.375 iTunes.exe[2176:c3c]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2008-11-21 14:41:12.375 iTunes.exe[2176:c3c]: AppleDevice::SetDeviceID: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:12.375 iTunes.exe[2176:c3c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:12.390 iTunes.exe[2176:c3c]: WinAMRestore::ProcessDevNodesChanges: device: 0x0962e858, notify: 1, connected: 1
2008-11-21 14:41:12.390 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
2008-11-21 14:41:12.390 iTunes.exe[2176:c3c]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:12.390 iTunes.exe[2176:c3c]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1c377e7, inst: 0x962e858
2008-11-21 14:41:12.390 iTunes.exe[2176:884]: iTunes: SCEP 4
2008-11-21 14:41:18.390 iTunes.exe[2176:884]: iTunes: Restore error 2002

PC, Windows XP Pro
  • 1. Re: iPhone Update Error 2002
    cblowery21 Level 1 Level 1 (0 points)
    The log doesn't mean anything to me I'm sorry. However, I got the same error as I updated to 2.2. The phone bricked, and when I attempted to restore I got the same error at the same time. I eventually solved the problem by restarting my computer, and reattaching the iphone. It showed up in itunes at that time as "in recovery mode." I then hit "restore" and it restored the phone like normal.