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User profile for user: ManateeMac
ManateeMac Author
User level: Level 1
6 points

Cannot Connect to iTunes Store (App Store Updates) after moving to new Mac

I just moved to a new MacBook Pro, uploaded all my Apps from my iPhone to the new computer (after Authorizing it through iTunes), and now the "Updates" function does not work on either iTunes or the iPhone. I have no trouble connecting to the App Store from any of the other tabs on the phone -- Featured, Categories, Top 25, and Search -- but Updates just says "Loading..." for a while, and then I get a window that says "Cannot Connect to iTunes Store". I trying resetting the iPhone, and resetting the network settings on the phone, but it still can't connect for Updates.

In iTunes on the new computer, I have it set to sync selected apps with my iPhone. When I first applied that, it warned me that all my Apps would be overwritten, since I had been synching with a different computer before. I expected that, and thought everything would be ok after the first Sync.

What else should I try?

Thanks,
Peter

MacBook Pro, MacBook Air, iPhone 3G 2.2, nano, Mac OS X (10.5.5)

Posted on Nov 21, 2008 6:56 AM

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13 replies
User profile for user: neuroanatomist
neuroanatomist
User level: Level 8
48,993 points

Nov 21, 2008 6:59 AM in response to ManateeMac

Is this just happening today, or did you try before today? If just today, try waiting. 😉 With the release of iPhone OS v2.2, it seems there are issues accessing the App Updates (those are on a separate server from the main Store). Multiple users (myself included) are experiencing this. It's not an iPhone issue, it's an Apple server issue - updates cannot be accessed via iTunes on the computer either, or if so, access is very slow.
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User profile for user: neuroanatomist
neuroanatomist
User level: Level 8
48,993 points

Nov 21, 2008 7:18 AM in response to ManateeMac

It's not an OS problem - it's a bandwidth problem. Too many people downloading a ~246 MB update. Be patient, try again tomorrow to update your apps.

You see a 'cannot connect to store' error because the 'store' (that part that delivers the updates) is overloaded with requests for the iPhone OS update. If it was an access problem, you'd get that message immediately, not after some long period of "Loading..."

It's also possible that Apple simply cut off access to app updates temporarily - when they released v2.1, many users were unable to download that because of bandwidth issues, so this may be a conscious effort to reduce some traffic.
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User profile for user: matt-h
matt-h
User level: Level 1
24 points

Nov 21, 2008 8:07 AM in response to neuroanatomist

That may well be the case as im getting this when i use the remote app store om the updated 2.2 iphone 3g. It can browse and search , downlaod etc fine but the updates tab just sits there and eventually times out with the "cannot conect to itunes store" error. The error doesnt appear on itunes on my pc but it wont find any or times out with the message stating ti cant find any updates.

Guess we all just have to wait for people to get the update then things will get back to normal.
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Cannot Connect to iTunes Store (App Store Updates) after moving to new Mac

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