Unknown error 2131

Question

Unknown error 2131

I'm unable to burn music to cd using itunes. Burner works in conjunction with windows media player - although won't burn 'protected' music bought from itunes store. When i try using itunes, i insert blank disc and it comes up with - The attempt to burn a disc failed. Unkown error occurred (2131), as it spits the disc out. Phoned tec people, who eventually re-set my laptop to its factory settings, but problem has returned. Tec support said not hardware problem, but have never heard of this problem. Has anyone had this problem? ideas on what's going on would be great.

Really fed up with i-tunes, was going to buy my girlfriend an i-pod for christmas, not any more.

advent

Posted on Nov 21, 2008 5:15 PM

Reply

Answer 1

Nov 21, 2008 7:48 PM in response to Darrenjohnhart

I am having the same problem. Apple has suggested that my burner's speed is too high, but I don't think so. I am able to burn CDs in other programs. I've had this problem since I bought my laptop last fall. Do you use Vista? I wonder if that is the problem.

Reply

Answer 2

jacwood2

Level 1

0 points

Nov 22, 2008 6:29 PM in response to Darrenjohnhart

I am having the same problem. I have had Windows Vista for over a year now, and I never had problems with burning a disk from itunes until last week. I get the same error message (2131). I did every update possible and nothing has fixed it. HELP!!!!!!!

Reply

Answer 3

Nov 23, 2008 4:58 AM in response to jacwood2

I didn't have any problems either until i made a playlist for the car. I'm sorry to say I have done everything to fix this problem , but nothing has worked. I reset my computer to factory settings and that worked for a bit, but the problem has returned. I'm going to try and transfer my music collection and use some other software package to manage my music, i'm that fed up. My next mp3 player will not be an apple one. I hope you solve your problem.

Reply

Answer 4

polydorus

Level 6

11,967 points

Nov 23, 2008 5:09 AM in response to Darrenjohnhart

The 2131 error is associated with the TSST TS-L632* optical drive.
To find out which drive you have run your diagnostics for CD/DVD Drives.
iTunes Help>>Run Diagnostics>>CD/DVD Drive tests.

Toshiba and Dell have issued firmware updates to solve this issue. Unfortunately if you do not have one of these makes you are on your own. Some people have persuaded their supplier to change the drive.

Cross flashing is also a possibility but if it goes wrong it could wreck the drive.

Reply

Answer 5

Dec 9, 2008 2:24 PM in response to Darrenjohnhart

I have the exact same problem. Absolutely evey detail you mentioned. I have an Acer computer and Vista and thought one or the other was the problem b/c it has never worked with this computer. I went looking for a solution to the error 2131 and bought and downloaded something called RegCure that assured me the 2131 error was a quick and easy fix. I paid the money and it did not fix the problem. I hate this. I've actually considered getting another computer except it works in every other way. Just don't by RegCure!

Reply

Answer 6

Dec 16, 2008 12:17 PM in response to polydorus

Hi, I too am having problems burning discs. I upgraded my computer a year ago and am now running windows vista. I have tried periodically to burn discs with itunes and get the 2131 error. You mentioned a fix if you have a Toshiba or a Dell. I do have a Toshiba....can you tell me how to get that firmware update? I have not yet run the diagnostics, but I will. I don't know what my optical drive is, I'll check that out too.
Thanks for your help.

Reply

Answer 7

mayner19

Level 1

0 points

Dec 16, 2008 2:12 PM in response to Kristin22

Hi Kristin22, I am also experiencing this 2131 error. I too have the same computer as you. Would it be possible for you to go through in some detail which site you visited in order to resolve the problem. As much detail as possible please, I'm a complete computer novice and I just want to burn disks.
Thank you very much.

Reply

Answer 8

Nov 23, 2008 4:48 AM in response to westiedad

I do use vista. When I first bought the laptop it burned cds using itunes no problem. Thank you for ur reply, at least i know it's not just my computer, but still no nearer to sorting the problem.

Reply

Answer 9

Dec 16, 2008 12:35 PM in response to fedupw/burning issues

You may need to upgrade you drive's firmware. Check the manufacturer's website for available upgrades.

Reply

Answer 10

Dec 16, 2008 12:39 PM in response to polydorus

Voila! It worked. I went to Toshiba and downloaded the firmware update, and I just burned a disc successfully! Yeah. Thanks for your help!

Reply