10721 Views 11 Replies Latest reply: Jan 16, 2009 9:23 AM by Leland Clayton
Have tried several times. By using a new account on my MacBook, I had a change to enter iPhone recover mode. I accepted the recover mode, the firmware was downloaded and after the Unpacking step, I got : "Unkown error (2006)"
This is what the iPhoneUpdater log file is saying:
2008-11-23 01:31:25.000 iTunes[112:20b]: restore library built Oct 22 2008 11:02:50
2008-11-23 01:31:25.000 iTunes[112:20b]: iTunes: iTunes 8.0.2
2008-11-23 01:31:25.000 iTunes[112:20b]: iTunes: Software payload version: 5G77
2008-11-23 01:31:25.000 iTunes[112:10fe7]: command device request for 'getenv radio-error' failed: 2006
2008-11-23 01:31:25.000 iTunes[112:10fe7]: radio-error not set
2008-11-23 01:31:25.000 iTunes[112:10fe7]: unable to open device_map.txt: No such file or directory
2008-11-23 01:31:25.000 iTunes[112:10fe7]: error setting configuration descriptor: 0xe00002ed
2008-11-23 01:31:25.000 iTunes[112:10fe7]: <Recovery Mode Device 0x19f127b0>: Recovery mode failed (result = 2006)
2008-11-23 01:31:25.000 iTunes[112:20b]: device disconnected (isDFU = 0)
2008-11-23 01:32:50.000 iTunes[112:20b]: iTunes: Restore error 2006
Any help would be appreciated.
hey i just experienced the same problem... midway thru my 2.2 update, i got an error. and then my restore failed, got a "usb to itunes" screen of death on my iphone.
i unplugged iphone, closed itunes, changed my usb to another port on the pc, replugged iphone, then restarted itunes... i got the option to restore iphone again, and it worked. not sure what exactly the deal was, but basically it deleted everything from my iphone and made me start from scratch. atleast my phone isn't a brick, but i still wasted about 4hrs of my time doing all this, just to get 2.2 firmware.
hope this helps -- good luck
Have you tried a different USB cable?
You might also want to try downloading the 2.2 software again. You can achieve this by trying the restore in a different user account on your Macbook. Instructions on how to do this are found in article http://support.apple.com/kb/TS1275 , along with other good troubleshooting recommendations.
If that does not resolve the issue, you might try taking the iPhone to an Apple Store. If it's deemed a hardware failure, they can offer a repair.
Hope this helps,
I had this problem when I updated to 2.2 as well. Put the iPhone into DFU mode and iTunes should see it.
Go into iTunes and make sure the "Automatically sync when this phone is connected" box isn't checked. Quit iTunes, Plug in the phone, if it turns on turn it off. After it turns off wait 5 seconds. Push and hold the home and power button for 10 seconds. After the 10 seconds release the power button but keep holding onto the home button for another 10 seconds. The phone should be now in DFU mode. Launch iTunes and it should tell you the phone is in recovery mode. From there you can restore the phone.