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I just attempted to install the latest iPod touch software update via itunes. It downloaded and started installing and everything seemed normal. Then I got a weird error that said something along the lines of "Could not update ipod. Error 9" Now the ipod won't turn on at all, won't reset, and itunes doesn't recognize it. When I plug it into my pc (where it is synced), I get a windows bubble that pops up saying the device isn't recognized. When I plug it into my mac, nothing happens at all.
ME too. After downloading 2.2 successfully to my PC, the sync failed. I've got a brick with a very clear picture of the USB connector with an arrow pointing to the iTunes icon. My iTouch has never been jailbreaked, has lots of free space, but now is not recognized in iTunes, nor anywhere else on the pc for that matter. I've removed and re-installed iTunes, tried to reset 100 times, deleted temp files, attempted to repair via device mgr - all to no avail. I need an alternate way to MANUALLY reset the iTouch OTHER than the sleep and home button method. I've been trying that in vain for >24 hours...it just goes back to the USB image with the iTunes icon. Please help!
did u try "press and hold the Power Button & Home button at the same time for awhile?" or "press and hold the home button for like 10 seconds?" cuz i had trouble turnin on my itouch and my pc wont detect the device at all. but those two methods helped me. hopefully it will work for yall.
i tried several times.But it still not work.
It keep showing the "picture of the USB connector with an arrow pointing to the iTunes" and my pc cant detect the device too.
I had the same result with the same error code. The Apple Store exchanged my ipod and unfortunately I tried updating it on the same computer with the same result.
Same thing as 'notouch' said. I get the picture of the USB connector with an arrow pointing to the iTunes icon. When I plug it in the USB, it does not show in iTunes. I have tried all the reset steps (hold for 6 seconds, hold for 10 seconds), but nothing changes
I'm having the same problem. Just updated my touch to the latest ver and I just get the cable and iTunes pic. Has anyone heard of any problems with this upgrade??
OK, as per the lack of support page, I have bounced my pc, uninstalled and reinstalled iTunes indicated and I still have zip. I have had absolutly no problem up until from from the time I purchased my Touch. I have used it only on one pc. I have swapped cables. Used different USB ports. Check all of the services, all of which appear to be running with out any errors that I can tell. When I plug in my touch my pc beeps three times and still nadda. After several minutes it will beep again when the touch powers down. Any other suggestions would be greatly appreciated....thanks
I have the same issue. Updated tonight, got the same error, and nothing. It's bricked. I've tried all the " hold this button in" tricks -- no luck. This *****
I have exactly the same problem. iPod Touch locked up, displaying the iTunes icon with a graphic of the connecting USB cable.
Have tried every suggestion more than once and am getting nowhere. Does anyone from the Apple organisation read these forum problems? For a number of people to have exactly the same problem does suggest that it is a software issue.
It killed my 2G too... I was able to get the update on my IPod Touch but not long after I was listening to music through the built in speaker while it was charging and when I went to change songs I noticed that it was locked up and I was stuck on the charging screen. I unplugged it and it reset on its own but the Apple symbol was on the screen for about 15 mintes before anything happened. I tried all of the trouble shooting steps numerous times and have even reset to factory twice and sometimes I am able to get a couple of hours out of it.
Since then I have to reset it anywhere between 45 and 100 times daily.. it takes forever to get it turned off and once its off it takes even longer to get it to turn on.. usualy 30 minutes. If I try to change playlists or select a song or open any applications it locks up. I plug it in or unplug it, it locks.. If I manage to get the music playing it locks up if I try to adjust the volume.
I was talking to Apple about it and they are sending me a return box to send it in for service.. Up until the update it worked fine, just with a scattered Safari crash.. now its impossible to use.
This is total crap! I bought my kids the ITouch for a Thanksgiving trip and when I went to the update it is doing what everyone else is describing. No luck fixing. You would think for a company that gladly takes your $300 for something, they might read these blogs and make a suggestion or try to help. I am extremely dissappointed!!!!
This has happened to mine too today. I bought one, this happened, I exchanging it thinking it was the ipod, and now it's happening to my second one. What the heck is going on????
Hey everyone. I had this same issue (1st Gen iTouch crashed in the middle of the update with an error, then perpetually showed the USB cable picture and wasn't recognized by my PC).
I was flying West for Thanksgiving, and the prospect of not having my music was so terrifying that out of complete desperation, I borrowed my roommate's Mac to see if I could somehow magically finish the update there. For whatever reason, it worked!
I don't know if it was the fact that it was a Mac, an older version of iTunes, or what, but I was able to do a restore after downloading the new firmware on his computer (I think it was an old Powerbook G4), though I lost all my data. Still, it works now, and I was (thank God) able to listen to it on the plane trip after re-adding my music.
So I wish I could give more details, but at the very least, THERE IS HOPE! Maybe someone more daring and less busy than I can narrow down the variables, otherwise I'll see if I can figure more out when I get back home this weekend. However, I sincerely hope Apple takes responsibility and figures it out themselves before then. Given how serious losing your ability to listen to portable music is for most of us, I really can't believe that they haven't even deigned to address this issue on their own boards.
Anyway, happy Thanksgiving everyone, and hang in there. 😟
-J
make that another user whose ipod touch has been bricked by the latest update. This is the second time now a version 8 itunes update has done this. The last time the OS was seeing the ipod as a camera. After searching google an appropriate answer was found to correct the issue (updating the driver and specifying the correct location).
This time the OS does not recognize the ipod as anything other than a USB DEVICE and the ipod is stuck in recovery mode. Happy Holidays indeed...
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc XPS 630i
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number HAS BEEN REMOVED FROM THIS POST
Current user is an administrator.
The current local date and time is 2008-11-27 03:35:26.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 9800 GT
** External Plug-ins Information
**
No external plug-ins installed.
** iPod/iPhone Connectivity Tests
**
iPodService 8.0.2.20 is currently running.
iTunesHelper 8.0.2.20 is currently running.
Apple Mobile Device service 2.12.33.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 2.1
Serial Number: HAS BEEN REMOVED FROM THIS POST
