3 Replies Latest reply: Nov 22, 2008 6:45 PM by Jim VanLeeuwen
dcoplan Level 1 Level 1
I've downloaded a few videos through the iTunes store and they play through iTunes with no problem but when I sync to my new 32GB iPod Touch, I get the following message:

"Some of the videos in your iTunes library, including the video "[name of video]", were not copied to the iPod "DC iPod" because they cannot be played on this iPod."

What's up with that? I have the most current version of iTunes, operating software, and iPod Touch.

MacBook Pro 2.2, Mac OS X (10.5.5)
  • David. Level 4 Level 4
    they aren't the correct format. you can make them Touch compatible by using a menu option in iTunes for converting the video to Touch compliant.
  • dcoplan Level 1 Level 1
    Are you referring to "Advanced : Create iPod or iPhone Version"? Because those options are grayed out.
  • Jim VanLeeuwen Level 6 Level 6
    You can't convert purchased (protected) videos. That's why the options are grayed out.

    However, according to this FAQ: http://support.apple.com/kb/HT2729?viewlocale=en_US, "Videos purchased from the iTunes Store have FairPlay digital rights management embedded in the files and are in a format that can be readily synced to a video capable iPod."

    The Apple document: http://support.apple.com/kb/TS1497?viewlocale=en_US, Can't transfer videos to iPod, states "Any music video, TV show, or movie purchased from the iTunes Store is designed to be playable on the iPod and can be easily synced with iTunes 8 or later. Note: HD content cannot be synced to an iPod. When trying to sync HD content to your device, you will see a prompt like the one above stating that the file was not copied to your iPod because it cannot be played on your iPod."

    So if you are trying to sync an HD video, you will get the error you described, but the SD version should work.

    If your video is not HD, you can get help by going to this page. Scroll to the bottom and click the "Contact Us" button and fill out the form. Apple will get back to you by email within 48 hours.