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Unable to delete email

Aloha,

I am unable to delete old email from my mailbox. When I try to delete mail either by touching the trash can or selecting multiple emails then the delete button, I get a message saying "Unable to move message to trash." Help please!

Mahalo

iPhone

Posted on Nov 24, 2008 1:24 AM

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16 replies

Nov 24, 2008 6:22 AM in response to LifeStar

I'm having the same problem. I am unable to delete a mail message in my AOL inbox. The error I get is "Unable to Move Message" "The message could not be moved to the mailbox Trash."

My advanced settings for Mailbox Behaviors show "On My iPhone" for "Deleted Mailbox"
But when I go into the Mail Application, I do not see a Trash folder there. (To be honest, I can't remember if there was Trash folder there or not before I upgraded to 2.2)

My Gmail account still lets me delete mail on my iPhone and it does show a Trash folder.

So perhaps this is the case of the missing trash folder?

Anyone else seeing this?

Message was edited by: Udder

Nov 26, 2008 5:57 PM in response to Dorn1213

Here's a simple solution: tap "Settings" on your iPhone home screen; tap "Mail, Contacts, Calendars"; Under Accounts tab "youremailadress@aol.com" Mail; Slide the Account ON / OFF slider to OFF; wait 30 seconds (really wait 30 seconds, this is important); Push and hold your iPhone Home and Power buttons at the same time until your iPhone resets.

Once your iPhone comes back on: follow the same steps above: Slide the Account ON / OFF slider to ON. Your email will fetch and delete even faster then before you installed 2.2.

Nov 27, 2008 5:54 AM in response to Dorn1213

I'm having this issue with my Yahoo acct. on my 3g Iphone. I tried deleting the acct and adding it back in. I followed the instruction here related to resetting the trash folder on the iPhone as well as disabling and enabling the acct and resetting all to no avail. Any ideas on how I can get around this? I didn't have this issue until I updated to v2.2

Nov 27, 2008 10:39 AM in response to feman

Hi

Have you tried going into the email settings for the account take the Advanced option, and have a look at the mail box behaviours for each of the Drafts, Send and Deleted mailbox? I found they where pointing to the iPhone not the IMAP server directories.

Point each to the relevant server directories and it should work!

Unable to delete email

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