Ipod does not boot screen says "visit apple.com/support/ipod"

my ipod shows the apple screen but when i click buttons for it to come on it shows a sad face and says visit apple.com/support/ipod

Yes...the hard tap worked wonders for me as well.

This is incredible... could not believe a 21st century Apple product could work with a medieval age tap. After much frustration and as a last resort I decided to heed the advice on this discussion and Lo Behold! This realy works!!!

The iPod's hard drive is repeatedly spinning up (to cache songs into memory) and spinning down (to save power). So if the hard drive is starting to become faulty due to sticktion or weak motor (not being to get the disk spinning initially), it is likely that the problem will recur and get worse over time. But it may work for a while longer by resorting to "Medieval" tactics... 🙂

This just worked for me too!!!! I was shopping for a new ipod because I thought it was dead. Thanks!

I have an 20GB color ipod(photo) and it died today, it only shows an ill ipod icon and says to visit that page, i tried all apple supporters tricks but it's still dead, I really love it so if any of you can help me it would be great.

Thanks:)

Ha! Thank goodness all of you posted your suggestion of whacking it against a hard surface. My husband and I just booked a slot for the Genius Bar where we were planning to go tomorrow, get some bad news and shell out more money for a new iPod. We found your advice and thought there is nothing lost in trying. After about 3 hard hits against our wood table my iPod came back to life. Great advice and made us laugh pretty hard. Anyone else coming up against this same problem don't go buy a new iPod. Resort to the medieval whack that you once to use on your old tv and you're back in business.

I gave my ipod about 20 smacks against the table and it didn't work

still just get the apple symbol then the white screen with www.apple/support/ipod

😟

Wish it worked for me!!!

It took two whacks for me! Maybe Apple should put it in the troubleshooting guide. By the way, I went through the support pages before coming here and was very discouraged that the estimated service cost for this product is $250 + $30 shipping.

There is NO WAY Apple is going to put a procedure that involves whacking an iPod (especially with a hard drive inside) against a table into any official Apple document. 🙂

That would surely be a lawsuit magnet...

I can't believe this but it works!! I'm very impressed.

Hello all, then, i have the same problem, well, i been searching in the forum about whack or some to repair my ipod but....i dont see the answers..!
Ok...im a idiot, but can anyone how to see the answers, or where i can find this information...
thanks in advance..
Sorry for my english too.,

Holy cow!! The medieval whack worked yet again! I was reluctant to really hit it hard, the whole electronic device w/hard drive etc, etc, but since I was looking at buying a new ipod, I figured, what the heck? So.... I gave it a really good WHACK after a few not so heartfelt ones and it worked like a charm!!

it might take a lot of searching to find the original thread on the medieval whack solution, but in certain cases, it does work. I remember it well having to use it on my boyfriend's 30GB ipod - we probably got an extra year out of that thing. In fact, by the time it finally died it actually had a permanent dent on that side. :P

Generally the advice is to give it a sharp whack against a hard surface. Aim for a spot near the upper right corner on the long narrow side (kind of below the hold/lock switch). And you do have to be emphatic with the thing -- a gentle tap won't do it, but a single brisk whack should be enough. (as I remember the discussion, you're trying to whack away some debris that has come loose from the connections inside and gotten in the way of all the gizmos inside doing their thing 😉 )