Bluetooth audio quality concerns

You actually mean that even when the person you are talking with is in a noisy enviroment, that he can still hear you when you use your plantronics...????

Guys new to this forum and I am suffereing teh same problems. I have a Plantronics 510 which uses multi-point and so I have my (work) Blackberry and my (personal) Iphone paired at teh same time and depending on which phone rings I can answer either, likewise I can chose which to make teh call from. If I use the blackberry the call is perfect, but if I use the Iphone all i get is the other party saying that I am fading in and out, telling me its a terrible line.

1) So first conclusion, this is absolutely not my headset. It has to be the phone or its compatibility with the headset. Pointing the finger at Apple

The calls I make are either from a silent office or noisy car and it makes no difference, the calls are to party's that are in noisy environments or silent environments, and marginally more success with those in quiet locations.
I get the very odd call through without someone reporting a problem to me. Also if I make a call to a voicemail there appears to be no problem

2) Second conclusion is that it appears that the noisy environments are more prone to this. Which suggests this is a noise cancelling type issue within the Iphone, especially with the fading in and out as its trying to find a suitable setting and cannot. Obviously a VM system has no noise and hence it works ok with that. Again pointing the finger firmly at Apple.

I have other bluetooth sets lying around and like others on this forum, it makes no difference same end result.

3) Third Conclusion the Iphone has a severe inability to use bluetooth devices of any type, once again pointing the finger firmly at Apple.

I'd also like to add that I called Apple's Support line who basically denied anything about it and suggested that I should go to the apple store to test my phone out or suggested my headset was incompatible with the iphone, what a wast of time..
Fustrated because my phone is 2 weeks old, it is not the phone thats faulty as so many others were experiencing the same problem and secondly how can a Bluetooth Headset be incompatible with a phone, it either supports bluetooth headsets or it does not, this is a basic Plantronics 510 Headset, not A2DP or anything fancy.

Clearly Apple must know about this there are hundreds of forums with complaints on for teh same issue affecting all differents headsets, car kits etc. I just cannot believe it's not resolved yet, or that apple have not yet released a bulletin stating that "they are aware and are investigating" hasn't been issued.

I work and manage within the Tech Support functionfor a Telecoms Carrier Networks supplying giant in the VOIP industry and this is shocking, we would never allow an issue like this to go on this long, with such bad press.

Yes we all have issues, I spend every day fixing them, but over a year now people have been reporting this. Perhaps some more bad press via Watchdog wouldn't go a miss me thinks.

Final words for Apple if you are reading this...... IN THE UK IT IS ILLEGAL TO USE OR HANDLE A PHONE WHILST DRIVING, this is why its such a sore point for people in the UK as well as those elsewhere in the world where you have the same laws. I now cannot use my phone for nearly 3 hours of my day because of this issue. Please fix it....

Talking to deaf ears my friend...

Plantronics answered me , saying that they are not aware of the problem and that a simple upgrade of iPhone will fix it!!!!
We went almost 50 years ago to the moon and some guys can't fix a bluetooth problem, LOL! 😝

I presume/hope you told them it was nonsense and referred them to this thread. I think somewhere else in this thread tha someone reported that Plantronics were raising the issue with Apple.

Ofcourse i referred them to this thread and to another one too (which btw is the official discussion board of Plantronics).
My answer was quite solid and it's difficult for them to doubt the issue I raised...

Message was edited by: masterstif

Hi everyone,

Just wanted to also post that I have the exact same problem. When other party is noisy, they can't hear me. Sometimes, even when it's quite...

I have all new iPhone 3GS with Plantronics Discovery 925.

Hope Apple solves this issue... When people ask me what I think of my new phone ... I say : it's cool doing anything else but being a phone !

Ktsou send an email to inform Plantronics at :

http://www.plantronics.com/northamerica/en_US/forms/supportfeedback.jhtml

I have 3GS and Discovery 925 too!
Also comment on this topic:

http://soundingboard.plantronics.com/plantronics/board/message?board.id=Bluetoot h&thread.id=1376

And last step email apple themselfs at
http://www.apple.com/feedback/iphone.html

The more we let them know our problem, the more possible it is for them to solve it 😉

Hi masterstif,

I did all of the suggested actions.

Hope they hear us at some point !!!

Excellent thread Thanar, I wish I had taken my iphone back for a refund within the 14 days as I am now going to loose a significant amount of money selling my 3 week old iphone on e bay, I have also spent another half the cost of the phone on a morphi juice pack various cases and holsters and of course Bluetooth headsets, as much as I like the iphone I have to have a Bluetooth earphone while driving as I live on the phone especially in the car, excellent music player which I need while I am walking the dogs twice a day, touch screen texts I have loved since the Motorola A1000, I am going to buy a Sony Ericson Xperia X2 instead. Neither phone has a radio tuner incorporated in the phone, pity.

Well if they don't fix it soon enough I 'll sell it too.
Great device, terrible phone.
Pity 😟

Still no fix for this problem. I tried to call Apple today but they refer me to my network provider which is Telenor Sweden.

I called Telenor and they have never heard about the problem before and told me to call Apple Support. They can´t do anything as long it is a software problem.

Im so tired of this now. It´s a perfect device but it is so embarrassing that Apple does not listen to their customers.

Well let's email-bomb Apple then.
It seems its the only way, let's make ourselfs heard.
This is the only way in order to make them mark down this
issue on their to-do agenda...