3920 Views 1 Reply Latest reply: Nov 26, 2008 1:08 PM by Kenichi Watanabe
Make sure you have tried the suggestions in this article.
If nothing in the article helps, I would connect the iPod and quit iTunes, if running. Run Disk Utility. Does the iPod's hard drive show up in the side bar? If so, select the iPod's DRIVE (not the volume indented under the drive) and go to the Erase tab. Format should be +Mac OS Extended (Journaled)+. Erase the iPod.
If the erase process completes successfully, quit Disk Utility and run iTunes. Immediately use Restore again, to install and initialize the iPod's software.
If the erase process stalls or errors out, your iPod's hard drive may be faulty.