1 Reply Latest reply: Nov 26, 2008 1:08 PM by Kenichi Watanabe
Carl Isackson Level 1 Level 1
My old 40 iPod click wheel is stuck on the "OK to Disconnect" screen. Won't turn off or reset in the standard ways. Screen switches to "Do Not Disconnect" when attached to the computer.

Then iTunes says the 'pod could be corrupted." Yet it can't be restored. It tries, but then I get "unknown error 1429" occurred.

Is this ipod kaput?

New iMac, Mac OS X (10.5.3)
  • Kenichi Watanabe Level 8 Level 8
    Mac OS X
    Make sure you have tried the suggestions in this article.


    If nothing in the article helps, I would connect the iPod and quit iTunes, if running. Run Disk Utility. Does the iPod's hard drive show up in the side bar? If so, select the iPod's DRIVE (not the volume indented under the drive) and go to the Erase tab. Format should be +Mac OS Extended (Journaled)+. Erase the iPod.

    If the erase process completes successfully, quit Disk Utility and run iTunes. Immediately use Restore again, to install and initialize the iPod's software.

    If the erase process stalls or errors out, your iPod's hard drive may be faulty.