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My itunes isn't opening..

18940 Views 12 Replies Latest reply: Nov 29, 2008 9:09 AM by polydorus RSS
leftylee Calculating status...
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Nov 27, 2008 7:12 AM
Hi there.

When I click on iTunes to open up on my laptop it doesn't open at all. The sandtimer comes up but it goes off after a few seconds and I don't know why it isn't loading.

What is the best way to get round this ? I have songs on my iTunes library and have purchased songs from the iTunes store and so if I reinstall iTunes I fear I could lose them all so I want some advice on what to do please.

The quick time player is working fine as well I'm just not sure why iTunes isn't opeening.

My laptop weren't working a few days ago and then came back on 24 hours later. iTunes hasn't worked since it came back on yet all the other programs on my laptop work fine. Maybe my laptop not working for a day had something to do with iTunes not loading. I'm not sure.

Any help would be much appreciated, thank you.
Dell Laptop
  • polydorus Level 6 Level 6 (11,950 points)
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    Nov 27, 2008 7:22 AM (in response to leftylee)
    After you try to start iTunes, open the task manager (ctrl alt del). Can you see iTunes.exe running on the processes tab?

    If so try the following.

    Run a scan for malware with up to date definitions. Get a second opinion with an on line scan, but only from a big name company e.g. Kaspersky:
    http://www.kaspersky.com/virusscanner

    It is very important that you are certain your PC is free of malware before you start troubleshooting.


    First a simple thing:
    http://support.apple.com/kb/TS1776?viewlocale=en_US

    But usually it is due to a problem with cryptographic services.

    Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.

    Start>>Run>>Services.msc
    you should find the smart card service in the list. Report back with your findings.

    Malware can interfere with cryptographic services and also pervert a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.


    Then work through *Method 4* in the following link:
    http://support.microsoft.com/kb/822798

    You should be able to copy and paste the individual lines to save on typing.

    Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.

    If there are no errors try starting iTunes.
    compaq presario iPod 20GB iTunes 8.0.2.2, Windows XP, SP3
  • Princematt44 Calculating status...
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    Nov 27, 2008 8:04 AM (in response to polydorus)
    Hey, I am having this same issue and am going through Method 4 from that link. It appears that slbcsp.dll is having an issue. Specifically this happens when I do regsvr32 /u slbcsp.dll:
    'LoadLibrary("slbcsp.dll") failed - A dynamic link library (DLL) initialization routine failed.'

    I suppose I will continue with the steps and see what happens, but this is probably the thing preventing itunes from fully opening. (shows in taskman but no visible window and not in applications tab)

    Anyways, Thanks!
    Windows XP Pro
  • polydorus Level 6 Level 6 (11,950 points)
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    Nov 27, 2008 8:15 AM (in response to Princematt44)
    Princematt44

    Yes, continue with method 4, the list of problem dlls is the important thing.

    slbcsp.dll is associated with the smart card service, did you do the check for that?
    compaq presario iPod 20GB iTunes 8.0.2.2, Windows XP, SP3
  • Princematt44 Level 1 Level 1 (0 points)
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    Nov 27, 2008 8:27 AM (in response to polydorus)
    I don't see anything called Smart Card Service under services.msc
    Windows XP Pro
  • polydorus Level 6 Level 6 (11,950 points)
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    Nov 27, 2008 8:31 AM (in response to Princematt44)
    Princematt44

    That's your problem, iTunes will never work without the smart card service.

    The following links have help many people to get it going:
    http://joeyahn.tistory.com/entry/Solution-to-Itunes-76-intallation-running-error -when-itunes76-doesnt-start-after-installation

    If that doesn’t work
    http://joeyahn.tistory.com/entry/iTunes-76-Launching-Solution2

    If 1 and 2 don’t work
    http://joeyahn.tistory.com/entry/iTunes-76-Launching-Solution3


    Don't forget to complete method 4, you don't want to leave your cryptograpgic dlls unregistered.
    compaq presario iPod 20GB iTunes 8.0.2.2, Windows XP, SP3
  • Princematt44 Level 1 Level 1 (0 points)
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    Nov 27, 2008 8:46 AM (in response to polydorus)
    Thanks! I tried the first method and installed the service. It appears to work fine now!

    I believe the reason I didn't have the service installed is because I am using a slipstreamed install of XP that has that service removed.

    Thanks again!
    Windows XP Pro
  • Carie92 Calculating status...
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    Nov 28, 2008 2:13 PM (in response to polydorus)
    hey what if for method 4 the command regsvr32 /u dssenh.dll dosen't work and says LoadLibrary("dssenh.dll")failed - The specified module could not be found. What should i do??
    Dell Laptop, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
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    Nov 29, 2008 2:03 AM (in response to Carie92)
    Is your smart card service present and not set to disabled?

    Did you complete method 4 and was dssenh.dll the only dll that produced an error?

    Do you have access to another WIndows XP PC that you can use to get a copy of dssenh.dll

    If not you can download it from:
    http://www.dlldump.com/

    Check in your c:\Windows\system32 folder to see if you have a copy of dssenh.dll there, if not put in the copy of dssenh.dll.

    After that go back and do method 4 again and check that there are no errors.

    Try launching iTunes.
    compaq presario iPod 20GB iTunes 8.0.2.2, Windows XP, SP3
  • Carie92 Level 1 Level 1 (0 points)
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    Nov 29, 2008 5:48 AM (in response to polydorus)
    i managed to get the dssenh.dll and added it to my system 32 and all of method 4 was succesfull but my itunes still isnt opening.
    Also my smart card is on and not disabled I have no idea what is the problem do you know what i should do next?
    Dell Laptop, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
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    Nov 29, 2008 7:19 AM (in response to Carie92)
    Since you came in late to this thread, maybe we should go back to the beginning.

    What happens when you try to start iTunes. Is there an error message? If you open the Task Manager after trying to start iTunes, do you see iTunes.exe running on the processes tab?

    Does your Quicktime work normally?

    If you have the silent launch failure problem and sorting out the dlls doesn't fix it you need to think about malware as this can undo you good work.

    Run a full scan with up to date definitions. I would also recommend a second opinion from an on line scan. The Kaspersky free scan is good at finding things but doesn't fix them:
    http://www.kaspersky.com/virusscanner
    compaq presario iPod 20GB iTunes 8.0.2.2, Windows XP, SP3
  • Carie92 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2008 9:00 AM (in response to polydorus)
    Yeah Sorry about that!
    when i click on itunes the hourglass comes up but then it goes away and nothing happens at all. On the process tab on task manager i do see itunes.exe running, my quicktime does work properly. Not sure what you mean by malware i'm clueless with computers but when I ran a virus scan only one thing came up from macromedia which i deleted. Please Help! Thanks
    Dell Laptop, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Nov 29, 2008 9:09 AM (in response to Carie92)
    Malware if often used to include viruses and spyware.

    You have the classic symptoms of a problem with cryptographic services.

    Did you carry out all the steps in my post about it?

    That normally identifies the problem and leads to a solution.

    The trouble is that viruses/spyware can undo your work as fast as you do it. That is why it is very important to be sure your system is clean. I suggest you run the Kaspersky free scan and report back.

    Which security software are you using?
    compaq presario iPod 20GB iTunes 8.0.2.2, Windows XP, SP3

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