30260 Views 12 Replies Latest reply: Nov 29, 2008 9:09 AM by polydorus
After you try to start iTunes, open the task manager (ctrl alt del). Can you see iTunes.exe running on the processes tab?
If so try the following.
Run a scan for malware with up to date definitions. Get a second opinion with an on line scan, but only from a big name company e.g. Kaspersky:
It is very important that you are certain your PC is free of malware before you start troubleshooting.
First a simple thing:
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also pervert a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes.
Hey, I am having this same issue and am going through Method 4 from that link. It appears that slbcsp.dll is having an issue. Specifically this happens when I do regsvr32 /u slbcsp.dll:
'LoadLibrary("slbcsp.dll") failed - A dynamic link library (DLL) initialization routine failed.'
I suppose I will continue with the steps and see what happens, but this is probably the thing preventing itunes from fully opening. (shows in taskman but no visible window and not in applications tab)
That's your problem, iTunes will never work without the smart card service.
The following links have help many people to get it going:
If that doesn’t work
If 1 and 2 don’t work
Don't forget to complete method 4, you don't want to leave your cryptograpgic dlls unregistered.
Is your smart card service present and not set to disabled?
Did you complete method 4 and was dssenh.dll the only dll that produced an error?
Do you have access to another WIndows XP PC that you can use to get a copy of dssenh.dll
If not you can download it from:
Check in your c:\Windows\system32 folder to see if you have a copy of dssenh.dll there, if not put in the copy of dssenh.dll.
After that go back and do method 4 again and check that there are no errors.
Try launching iTunes.
Since you came in late to this thread, maybe we should go back to the beginning.
What happens when you try to start iTunes. Is there an error message? If you open the Task Manager after trying to start iTunes, do you see iTunes.exe running on the processes tab?
Does your Quicktime work normally?
If you have the silent launch failure problem and sorting out the dlls doesn't fix it you need to think about malware as this can undo you good work.
Run a full scan with up to date definitions. I would also recommend a second opinion from an on line scan. The Kaspersky free scan is good at finding things but doesn't fix them:
Yeah Sorry about that!
when i click on itunes the hourglass comes up but then it goes away and nothing happens at all. On the process tab on task manager i do see itunes.exe running, my quicktime does work properly. Not sure what you mean by malware i'm clueless with computers but when I ran a virus scan only one thing came up from macromedia which i deleted. Please Help! Thanks
Malware if often used to include viruses and spyware.
You have the classic symptoms of a problem with cryptographic services.
Did you carry out all the steps in my post about it?
That normally identifies the problem and leads to a solution.
The trouble is that viruses/spyware can undo your work as fast as you do it. That is why it is very important to be sure your system is clean. I suggest you run the Kaspersky free scan and report back.
Which security software are you using?