walker7366
Nov 4, 2009 2:49 PM
in response to munchnstuf
Level 1
(36 points)
Nov 4, 2009 2:49 PM
in response to munchnstuf
Just thought I'd give an update on my case.
A couple weeks ago, local Apple certified techs replaced my logic board. For a week and a half, no blinks. But I noticed that my internal mic wasn't working. Took it back. The guy had forgotten to re-install the mic and the left speaker. They had to order the parts. Okay, annoying, sloppy, but they replaced the logic board for me, so I was still feeling grateful. Unfortunately, when I got home, I noticed that they had scratched the case (behind the display--the "top" of the computer, when it's closed). At that point, I started to feel less grateful. Talked to the owner who very kindly offered to replace the display for me. I said that I didn't want him to have to eat the cost of a brand new display because of a couple of scratches, that I could learn to live with them. He insisted. Okay. So he ordered a display, too. (I asked if he could order an antiglare screen, but he said he couldn't.) Then, the next day, I noticed that the computer would not sleep or unsleep closing or unclosing the lid/screen. It worked fine after I got it back the first time. Needless to say, this was all descending into the comically absurd. Or, it would have been comic if it had not been so frustrating.
So, this time, they came to my house and picked up the computer to replace the parts and deal with the sleep issue. Near the end of the day, the owner says he can't figure it out, so he'll have to order ANOTHER part for that (which he could have done two days before when I told him about the sleep issue in the first place).
Soon thereafter, I got sick and tired of dealing with people who, even though they were Apple certified, obviously did not know what they were doing. I decided to just deal with Applecare. Told them my story, and lo and behold, they offered me a replacement computer right off the bat, saying that having been back that many times, it was their policy to do so. And since that moment, dealing with them on this has felt like the Apple of old, where you felt like they actually valued you as a customer.
Anyway, I'm hoping to get the new computer (with the antiglare option for a $50 charge--totally worth it, I think/hope) some time next week. I hope it doesn't blink.
But, I can report, that almost two weeks after the original logic board replacement, my old computer didn't blink once. Don't know what this problem is all about, but I just wanted to throw my hat in with the others who had the experience that a logic board replacement seemed to do the trick.
(Oh, and all this happened a mere 2 weeks after my original warranty expired. If not for having Applecare, who knows what h-e-double-hockey-sticks I would have been in right now instead of having a new computer on its way. In the whole "Is Applecare worth it?" debate, look at my situation and decide for yourself.)