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User profile for user: Marc Morris
Marc Morris Author
User level: Level 1
99 points

Compressor Failed - Offset too big

Can anybody help? I've just wasted well over 24 hours waiting for Compressor to convert NTSC to PAL, and it finally gave me the following error message:

Status: Failed - Quicktime could not access a file. Offset too big.

G5, dual 2.7, 1.5 GB DDR SDRAM, Mac OS X (10.4.11), Compressor 3.0.5

Posted on Nov 29, 2008 5:06 AM

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10 replies
User profile for user: Michael Trauffer
Michael Trauffer
User level: Level 5
4,095 points

Nov 29, 2008 6:27 AM in response to Marc Morris

I've never encountered this error, so it might be a bit helpful if you could provide some more details on your workflow. What format is your source footage? What format are you trying to transcode to? Where is your source footage located? Where is your destination? How are you connected to your source?

If you open Batch Monitor, and look in the "Completed" list, you should see your failed batch. By clicking on the "i", it should open an info window giving you some specific details about that particular batch. Does that provide any other clues?
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User profile for user: Marc Morris
Marc Morris Author
User level: Level 1
99 points

Nov 29, 2008 6:40 AM in response to Michael Trauffer

Am trying again. Time given to complete the job is a whopping 25 hours (that for just under 1 hour of footage).

Source footage is NTSC DV, 29.97 fps 48.0Khz.

Am converting to PAL DV as described here: Converting from NTSC to PAL

Source material is on an internal hard drive, destination is an external 1TB Lacie drive.

Here's the batch monitor log:




<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<services>
<service displayName="Marc’s Computer" hostName="Marc-Computer-2.local" type="servicecontroller:com.apple.stomp.transcoder" address="tcp://127.0.0.1:52576">
<logs tms="249527350.664" tmt="11/28/2008 01:09:10.664" pnm="compressord">
<mrk tms="249527887.325" tmt="11/28/2008 01:18:07.325" pid="3270" kind="begin" what="service-request" req-id="B8F23C93-B655-4D77-9268-986330DE6940:1" msg="Preflighting."></mrk>
<mrk tms="249527887.352" tmt="11/28/2008 01:18:07.352" pid="3270" kind="begin" what="CServiceControllerServer::mountClusterStorage"></mrk>
<log tms="249527887.352" tmt="11/28/2008 01:18:07.352" pid="3270" msg="Cluster storage URL = null"/>
<log tms="249527887.353" tmt="11/28/2008 01:18:07.353" pid="3270" msg="Not subscribing, null cluster storage."/>
<mrk tms="249527887.353" tmt="11/28/2008 01:18:07.353" pid="3270" kind="end" what="CServiceControllerServer::mountClusterStorage"></mrk>
<mrk tms="249527887.353" tmt="11/28/2008 01:18:07.353" pid="3270" kind="begin" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<log tms="249527887.353" tmt="11/28/2008 01:18:07.353" pid="3270" msg="Source file /Volumes/New Drive/Videos/Capture Scratch/Master-Fixed-NTSC.mov is directly accessible."/>
<log tms="249527887.354" tmt="11/28/2008 01:18:07.354" pid="3270" msg="Source file can be opened."/>
<log tms="249527887.411" tmt="11/28/2008 01:18:07.411" pid="3270" msg="Source file can be read."/>
<mrk tms="249527887.411" tmt="11/28/2008 01:18:07.411" pid="3270" kind="end" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<mrk tms="249527889.440" tmt="11/28/2008 01:18:09.440" pid="3270" kind="end" what="service-request" req-id="B8F23C93-B655-4D77-9268-986330DE6940:1" msg="Preflighting service request end."></mrk>
<mrk tms="249527889.509" tmt="11/28/2008 01:18:09.509" pid="3270" kind="begin" what="service-request" req-id="B8F23C93-B655-4D77-9268-986330DE6940:3" msg="Preprocessing."></mrk>
<mrk tms="249527889.510" tmt="11/28/2008 01:18:09.510" pid="3270" kind="begin" what="CServiceControllerServer::mountClusterStorage"></mrk>
<log tms="249527889.511" tmt="11/28/2008 01:18:09.511" pid="3270" msg="Cluster storage URL = null"/>
<log tms="249527889.511" tmt="11/28/2008 01:18:09.511" pid="3270" msg="Not subscribing, null cluster storage."/>
<mrk tms="249527889.511" tmt="11/28/2008 01:18:09.511" pid="3270" kind="end" what="CServiceControllerServer::mountClusterStorage"></mrk>
<mrk tms="249527889.511" tmt="11/28/2008 01:18:09.511" pid="3270" kind="begin" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<log tms="249527889.512" tmt="11/28/2008 01:18:09.512" pid="3270" msg="Source file /Volumes/New Drive/Video/Capture Scratch/Master-Fixed-NTSC.mov is directly accessible."/>
<log tms="249527889.512" tmt="11/28/2008 01:18:09.512" pid="3270" msg="Source file can be opened."/>
<log tms="249527889.523" tmt="11/28/2008 01:18:09.523" pid="3270" msg="Source file can be read."/>
<mrk tms="249527889.523" tmt="11/28/2008 01:18:09.523" pid="3270" kind="end" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<log tms="249527889.529" tmt="11/28/2008 01:18:09.529" pid="3270" msg="preProcess for job target: file://localhost/Volumes/LaCie%201TB%20-%202/1%20-%20Master-Fixed-NTSC-NTSC%20t o%20PAL.mov"/>
<log tms="249527890.752" tmt="11/28/2008 01:18:10.752" pid="3270" msg="done preProcess for job target: file://localhost/Volumes/LaCie%201TB%20-%202/1%20-%20Master-Fixed-NTSC-NTSC%20t o%20PAL.mov"/>
<mrk tms="249527890.783" tmt="11/28/2008 01:18:10.783" pid="3270" kind="end" what="service-request" req-id="B8F23C93-B655-4D77-9268-986330DE6940:3" msg="Preprocessing service request end."></mrk>
<mrk tms="249527890.879" tmt="11/28/2008 01:18:10.879" pid="3270" kind="begin" what="service-request" req-id="58FEB828-BE08-4952-9468-67979B8E5A5E:1" msg="Processing."></mrk>
<mrk tms="249527890.881" tmt="11/28/2008 01:18:10.881" pid="3270" kind="begin" what="CServiceControllerServer::mountClusterStorage"></mrk>
<log tms="249527890.927" tmt="11/28/2008 01:18:10.927" pid="3270" msg="Cluster storage URL = null"/>
<log tms="249527890.927" tmt="11/28/2008 01:18:10.927" pid="3270" msg="Not subscribing, null cluster storage."/>
<mrk tms="249527890.928" tmt="11/28/2008 01:18:10.928" pid="3270" kind="end" what="CServiceControllerServer::mountClusterStorage"></mrk>
<mrk tms="249527890.928" tmt="11/28/2008 01:18:10.928" pid="3270" kind="begin" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<log tms="249527890.928" tmt="11/28/2008 01:18:10.928" pid="3270" msg="Source file /Volumes/New Drive/Video/Capture Scratch/Master-Fixed-NTSC.mov is directly accessible."/>
<log tms="249527890.929" tmt="11/28/2008 01:18:10.929" pid="3270" msg="Source file can be opened."/>
<log tms="249527890.942" tmt="11/28/2008 01:18:10.942" pid="3270" msg="Source file can be read."/>
<mrk tms="249527890.942" tmt="11/28/2008 01:18:10.942" pid="3270" kind="end" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<log tms="249527890.953" tmt="11/28/2008 01:18:10.953" pid="3270" msg="starting _processRequest for job target: file://localhost/Volumes/LaCie%201TB%20-%202/1%20-%20Master-Fixed-NTSC-NTSC%20t o%20PAL.mov"/>
<log tms="249527891.220" tmt="11/28/2008 01:18:11.220" pid="3270" msg="QuickTiime Transcode, rendering in YUV 8 bit 422"/>
<log tms="249596973.958" tmt="11/28/2008 20:29:33.958" pid="3270" msg="Time for QuickTime transcode: 69086.5 seconds. status = -2125"/>
<log tms="249596974.039" tmt="11/28/2008 20:29:34.039" pid="3270" msg="Done _processRequest for job target: file://localhost/Volumes/LaCie%201TB%20-%202/1%20-%20Master-Fixed-NTSC%20to%20P AL.mov"/>
<mrk tms="249596974.041" tmt="11/28/2008 20:29:34.041" pid="3270" kind="end" what="service-request" req-id="58FEB828-BE08-4952-9468-67979B8E5A5E:1" msg="Processing service request error: QuickTime could not access a file. Offset too big."></mrk>
</logs>
</service>
</services>

Message was edited by: Marc Morris

Message was edited by: Marc Morris
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User profile for user: Michael Trauffer
Michael Trauffer
User level: Level 5
4,095 points

Nov 29, 2008 7:08 AM in response to Marc Morris

Just for the record, I use similar settings that are provided in that MacWorld article for my NTSC-PAL transcodes. It does take quite a bit of time to do the transcode. For processes like this, it's handy to use a cluster if available.

You could try moving your source file to the external and see if that helps clear the error. I rarely ever keep a source file on my system drive when encoding. That drive has enough work to do as it is.
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User profile for user: Rick Sebeck
Rick Sebeck
User level: Level 1
5 points

Dec 3, 2008 6:21 AM in response to Marc Morris

I got the same error today. I was converting an 80min 720P file to 1080i. And got the same error. What is strange is that the log says 100% complete. But it can't open the file. I think it may have something to do with when it merges aall of the work files (audio and video) into one QT movie. Is there a way to see the work files? They do not show up on my drive. If there is a way to find them, perhaps they are still usable.

Here is my log file incase it helps...

<mrk tms="249960338.411" tmt="12/02/2008 20:25:38.411" pid="198" kind="end" what="service-request" req-id="C5F4FBD4-2CC2-491A-AFEA-FF01A5920C73:1" msg="Processing service request error: QuickTime could not access a file. Offset too big."></mrk>
<mrk tms="249960339.480" tmt="12/02/2008 20:25:39.480" pid="198" what="service-request" req-id="C5F4FBD4-2CC2-491A-AFEA-FF01A5920C73:1" msg="Error: unrecognized request."></mrk>
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User profile for user: 7pc
7pc
User level: Level 1
0 points

Dec 18, 2008 7:16 PM in response to Rick Sebeck

Same problem here. Wasted a lot of time waiting for nothing to happen. Latest updates, latest system, clean install was two days ago. Nothing else on the computer but System and FCS.
[...]
<log tms="251348689.877" tmt="12/19/2008 04:04:49.877" pid="144" msg="Source file can be opened."/>
<log tms="251348689.877" tmt="12/19/2008 04:04:49.877" pid="144" msg="Source file can be read."/>
<mrk tms="251348689.877" tmt="12/19/2008 04:04:49.877" pid="144" kind="end" what="CServiceControllerServer::checkRequiredFiles"></mrk>
<mrk tms="251348689.887" tmt="12/19/2008 04:04:49.887" pid="144" kind="end" what="service-request" req-id="1A3D8A56-02CB-491C-AD36-85BC294C1BDA:1" msg="Preflighting service request end."></mrk>
<mrk tms="251348780.789" tmt="12/19/2008 04:06:20.789" pid="144" what="service-request" req-id="1A3D8A56-02CB-491C-AD36-85BC294C1BDA:1" msg="Error: unrecognized request."></mrk>


So please help anybody?!
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Compressor Failed - Offset too big

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