2 Replies Latest reply: Feb 2, 2009 5:26 AM by yoplait
Sgt Howie Level 1 Level 1 (0 points)
I was prompted by a message (don't remember the exact verbage) in iTunes to restore my iPod. It appeared to download and install an iPod update. Then when iTunes restarted, the iPod was no longer recognized by iTunes. The iPod still charges and iTunes still starts when it is plugged in but no devices are listed.

A connectivity test shows: iPod service is running, iTunes Helper is running, Apple Mobile Device is running. USB ports verified, FireWire (IEEE 1394) ports verified, iPod found. All tests passed.

The iPod is still visible in Windows but when I attempt to navigate into H:\iPod_Control\iTunes or H:\iPod_Control\Music I get the message: "(directory) is not accessible. The file or directory is corrupt and unreadable."

I have done the first 4 of the 5 R's; obviously not able to restore presently as the iPod is not recognized. I tried manually setting to disk mode- no luck. I tried uninstalling/reinstalling iTunes as well.

Any suggestions are greatly appreciated.

Message was edited by: Sgt Howie

HP Pavilion, Dell Optiplex, Windows XP