Previous 1 2 3 Next 31 Replies Latest reply: Jul 6, 2009 11:26 AM by Jrockmadden
Leon69 Level 1 Level 1 (0 points)
HI All,
Firstly I apologise now if this has been answered elsewhere (this is my first post) anyway.. I've just bought apple tv which is connected to my panasonic tv through HDMI. I'm trying to get it to play through my panasonic home theatre system by connecting with an optical cable but the only way it seems to work is through the red/white audio cables. Does anyone know how I can do it without the audio cables??

G5 iMac, Mac OS X (10.5.5)
  • Chenks Level 5 Level 5 (7,420 points)
    have you turned on "dolby digital out" ?

    settings & audio & video
  • Winston Churchill Level 10 Level 10 (90,205 points)
    Welcome to the  Discussion Forums.

    Do you get a red light when you view the end of the cable, have you checked that you have correctly selected the optical input port on your receiver.
  • Leon69 Level 1 Level 1 (0 points)
    Yes I do get a red light at the end of the cable, I hope this isnt a stupid question but does my tv have to be connected to my home theatre/dvd player with anything other than a HDMI cable?
  • Leon69 Level 1 Level 1 (0 points)
    thanks for the reply "Chenks" and yes dolby digital out was on
  • crfroehlich Level 1 Level 1 (0 points)
    I have the same problem. The optical connection did work for quite a while. It stopped working about a month ago. I can now only get sound through my TV via HDMI or by using the analog red/white cables. I have tried 3 different (good) optical cables. I have optical running to my receiver from my Xbox 360; and I've tried both the optical ports on the receiver which are both good.

    So, I know the receiver is good and the cables are good; but I can't get the optical to work on my ATV. I've checked all the settings as suggested above--nada.

    Any clues? Do I just need to call support and request a repair?
  • Trent Douglas Level 1 Level 1 (0 points)
    I am also having this same problem. Everything was set up the same way you have it and once I downloaded the most recent update, all I can get is the sound coming from my tv speakers. I've restored ATV back to factory settings and that hasn't changed anything. I know this isn't a receiver or cable problem as everything was fine before the update.
  • Winston Churchill Level 10 Level 10 (90,205 points)
    Leon69 wrote:
    Yes I do get a red light at the end of the cable, I hope this isnt a stupid question but does my tv have to be connected to my home theatre/dvd player with anything other than a HDMI cable?

    If I understand correctly and you have your tv connected to the tv via HDMI and your receiver by optical you should be good to go. If you are still having issues check that your receiver is set to the right input and matched to the output you are using.
  • rsvduke4 Level 1 Level 1 (0 points)
    I am having this problem too - i thought it was my receiver at first (which isn't the newest, but does have optical audio). It was working fine up until two or three weeks ago... but now it is almost as if it needs time to 'warm up' whenever i turn on my system (apple tv, receiver, tv) after any length of time, it will start playing through optical, but then will go silent. if i keep 'trying' it will eventually kick in and out...eventually it'll work and run fine...till i turn it off and back on again.

    I still am not convinced that it isn't my receiver, but i dont want to buy a new one just to find out it's actually my ATV!

    Does anyone have any thoughts? what are the rest of you with problems doing? Has anyone contacted Apple? any updates or advice on what to do would be greatly appreciated.

  • crfroehlich Level 1 Level 1 (0 points)
    I had something similar to that, just before the optical stopped working completely. For a few days, if I pulled my receiver back and forth, I could find a "sweet" spot where the optical did work. This led me to think it was a problem with the optical cable, but the cable works for my Cable set-top box, my dvd player and my XBox--so I don't think it's the cable.

    I have Apple Care, and I called support last night. They have a replacement unit on the way to me now. If you have Apple Care (or you're still within your 90 days), I would call them straight up.
  • rickhuizinga Level 1 Level 1 (0 points)
    The same problem just happened to my Apple TV too. Sound from the digital optical output just stopped working with absolutely no configuration changes. The only way I can get sound from my Apple TV is through the analog stereo-only cables.
  • hadek Level 1 Level 1 (0 points)
    I am on my second box - first croaked under warranty and now the new one is out of warranty and my optical sound went out. Technically I could route HDMI sound to the TV and come back to the receiver but that's just too much hassle.

    Any Apple engineers care to chime in on this issue?

    Is it coincidence that the same corner where optical comes also tends to get very hot?

  • Mark Alway Level 1 Level 1 (10 points)
    Same situation here. I was renting movies on iTunes and really enjoying it. Then this last week the optical out just stopped working. Red light in the cable but no signal. Only audio out option is analog. Seems like a significant problem that several people are having. I'm not a fan of Apple's support with the Apple TV. Feels like we've been abandoned. No more movie rentals or $$ for Apple until this is solved for me.
  • Maggot Level 2 Level 2 (185 points)
    How strange. Yesterday, the same thing happened to me. I was about to check/replace the optical cables, etc., But decided to run the Diagnostics first. Although it said that my ATV was working as intended, the restart/diagnostics regime seemed to bring back my optical feed to my receiver.

    All coincidences? I dunno...
  • Mark Alway Level 1 Level 1 (10 points)
    Can you describe the routine you went through with your ATV that restored your optical output? Did you do a factory restore? Then a restart? What exactly did you do?
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