Microsoft office application will not open

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Since you are running 10.4.11 you need to post in the Tiger Forum

Make sure your Microsoft software is up to date: http://www.microsoft.com/mac/downloads.mspx

Run Disk Utility and Repair Disk Permissions. Disk Utility is here: Applications/Utilities
Launch DU, select MacintoshHD 10.x.x in the panel on the left, select the FirstAid tab and then click: Repair Disk Permissions. Do this every time you do any software updates!


Carolyn 🙂

Message was edited by: Carolyn Samit

I am having a similar issue after upgrading OSX. I have been using Microsoft Office X for a couple years now with no problems and all of sudden this weekend, it won't open on my iMac. I have run all the disk utilities and virus/macros cleaning programs possible. The computer is clean and all the hardware and files seem to be in perfect condition. This is a strange situation. I can't open the application from the application icon on the dock or in the application folder. However, I can open an existing document and create a new document from there. I have also tried the new user approach as well with no success. This only appears to be happening with the Microsoft applications, Word, Excel, Powerpoint, Entourage and I have already been to the Micosoft website only to find out that there are several others with the same problem. All applications are updated and permissions are correct. I am posting the error information that I receive and would be grateful for any other information on fixes that I may have missed. My next step is to start over with an operating system reinstall and I really don't want to do that. Also, the programs are working fine on my new Macbook running the same OS. Thank you.

Process: Microsoft Word [217]
Path: /Applications/Microsoft Office X/Microsoft Word
Identifier: com.microsoft.Word
Version: 10.1.8 (10.1.8)
Code Type: PPC (Translated)
Parent Process: launchd [179]

Date/Time: 2009-01-03 13:46:08.478 -0800
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bcd58 0xb8000000 + 773464
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813d75f spin lockwrapper + 4259

Thread 1:
0 ??? 0x800bc1c6 0 + 2148254150
1 ??? 0x800c39bc 0 + 2148284860
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed095 0 + 2148454549
4 ??? 0x800ecf52 0 + 2148454226

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb80bcd30 ecx: 0x00000000 edx: 0x0000001f
edi: 0x00000000 esi: 0x80303820 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010202 eip: 0xb80bcd58 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office X/Microsoft Word
Exception: EXC BADACCESS (0x0001)

Thread 0: Crashed (0xb7fff9d0, 0xb80bcd58)
0x848eea7c: No symbol
0x848ea3e8: No symbol
0x848e8aec: No symbol
0x84118f94: No symbol
0x84bce788: No symbol
0x84a5f600: No symbol
0x84a5f3ec: No symbol
0x84adf28c: No symbol
0x84adef58: No symbol
0x84a26a0c: No symbol
0x84a0bc40: No symbol
0x84a09edc: No symbol
0x84078974: No symbol
0x84a09c28: No symbol
0x85295c10: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x848eea7c ctr: 0x91ba54f0
r00: 0x848eea7c r01: 0xbfffcad0 r02: 0x00566000 r03: 0x001422c0
r04: 0x00000048 r05: 0x6c730000 r06: 0x00000000 r07: 0xbfffca60
r08: 0x001794a0 r09: 0x00000000 r10: 0x94c79d08 r11: 0xa097ad04
r12: 0x91ba54f0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000003
r16: 0xbfffe9d8 r17: 0x00000058 r18: 0x00000001 r19: 0x00000001
r20: 0x00000004 r21: 0x00000000 r22: 0x00526f48 r23: 0x004eb8b0
r24: 0x004f247c r25: 0x004f121c r26: 0x004efa68 r27: 0x852a9c38
r28: 0x0066533c r29: 0x00561c3c r30: 0x00561c54 r31: 0x00000000

Go to your Home folder -> Library -> Preferences and locate the Microsoft folder. Move it out to the Desktop. Now see if your MS Office apps will open.

Ok, I just tried moving the preference folder to the desktop. It paused a little when launching and then the same error message. Darn it didn't work but thank you anyway...Any other ideas?