Apple Customer Service for Fraud issue

Question

Level 1

3 points

Apple Customer Service for Fraud issue

How can I get in touch with someone at Apple who can help me with a fraud issue? Someone stole my CC # and made several purchases at Itunes, totalling nearly $1000 before the fraud watch company caught up with them and placed a block on the card. The bank said to use 1-866-712-7753 for Apple, but that's just a recording saying to go to the internet.

The bank says I need to inform Apple of the issue, and record everything they say, and present it to them. But I cannot figure out how to contact a Fraud department, or a person on the phone or via Email who can help.

Please help me contact someone at Apple who can help a fraud victim.

Jack.

Windows Vista

Posted on Dec 1, 2008 11:14 AM

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Answer 1

Chris CA

Level 10

82,434 points

Dec 1, 2008 11:31 AM in response to jhobbs33

The only contact for iTunes store issues is thru email
Go here -> http://www.apple.com/support/itunes/store/browser/

And sometimes Online Chat (a new feature) is avalable.
Go here -> http://www.apple.com/support/itunes/store/creditcard/
and scroll to teh bottom of the page.

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Answer 2

jhobbs33 Author

Level 1

3 points

Dec 1, 2008 12:20 PM in response to jhobbs33

Yes, Thanks! I swear the "Chat" feature wasn't there earlier, but I did find and use it just now.

The tech was capable, the support was good. He said they're unable to issue credits before the details are worked out between the fraud teams at Apple and my bank. He has enough details to get started at Apple.

I got hints from the bank that they'd issue provisional credits for the funds, but first I had to contact Apple and get their people working on it, then relay the results to the bank.

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Answer 3

Chris CA

Level 10

82,434 points

Dec 1, 2008 1:13 PM in response to jhobbs33

Online Chat is a new feature and is not always available.
My guess is it only appears when they have a rep actually ready to take a question.

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